Practice Manager II

Responsibilities

• Manages an ambulatory practice with 12 to 19 exam rooms.
• Promotes operational efficiency, high quality, outstanding patient experience, and strong financial performance in conjunction with clinical leadership.
• Directs staff using the ICARE framework, promoting a collaborative and professional team.
• Responsible for performance management of all non-clinical staff.
• Implements procedures for enhancing levels of service and quality and enforces medical office policies and procedures in a mid-size practice.
• Develops guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying process as necessary.
• Establishes and maintains efficient and responsive patient flow system.
• Schedules and facilitates regular office meetings with providers and office staff.
• Ensures proper registration and insurance pre-verification management processes are followed, including warm transfers to centralized functions.
• Prepares weekly schedule for staff, ensuring proper staffing to support daily office operations, including directly monitoring workflow to ensure accuracy and maximum efficiency in a mid-size practice.
• Supports and upholds policies, procedures, objectives, quality improvement, safety, environmental and infection control and codes and requirements of accreditation and financial performance.
• Oversees maintenance of patient records, including storage and transfer.
• Establishes performance improvement goals for the office, remaining in alignment with the goals and objectives of the department.
• Works collaboratively with providers to build templates in alignment with department expectations and manage ongoing schedule changes.
• Recruits, hires, orientates, trains, develops, and evaluates staff in a mid-size practice.
• Maintains compliance with policies, procedures, objectives, quality improvement, safety, environmental and infection control and codes and requirements of accreditation and financial performance.
• Monitors employee engagement and serves as a change management leader to foster a positive work environment in a mid-size practice.
• Oversees performance management and corrective discipline processes as needed.
• Accesses and interprets patient satisfaction survey data and regularly shares results with providers and staff.
• Serves as a patient relations advocate by demonstrating skills in resolving difficult patient complaints and concerns.
• Defines expectations for patient satisfaction and lives the brand for UR Medicine.
• Maintains high levels of quality service, environment and compliance with local, state and federal regulation and standards.
• Oversees completion and submission of quality reports.
• In collaboration with practice providers(s), oversees clinical compliance for quality assurance, documentation, and reporting.
• Ensures compliance with standard, HIPAA, OSHA and JCAHO policies.
• Develops and trains/practices for emergency and disaster planning protocols.
• Understands and enforces patient rights and organizational ethics philosophies.
• Attends monthly meetings per department requirements.
• Acts as liaison with property managers to manage and address issues with property/facility.
• Administers CME benefits and provides monthly reports to providers.
• May serve as eRecord superuser.
• May participate on ambulatory committees to review best practices.
• Performs other duties as assigned.

Qualifications

• Minimum Education & Experience: Associate's degree preferably with coursework in business administration or health care administration and 3 years administrative experience with one of those years healthcare management required, Bachelor's degree preferred, or equivalent combination of education and experience.
• Knowledge, Skills & Abilities: Electronic Medical Record (EMR) skills (with training) with proficiency in all aspects, including template building and billing knowledge preferred, Advanced knowledge of medical practices, terminology, and reimbursement policies preferred, Microsoft Outlook email skills preferred, Electronic filing skills preferred, Typing skills preferred, Intermediate proficiency with Microsoft Word and Excel preferred.
• Licenses And Certifications: Notary License within 1 year preferred.