Practice Manager I - Emergency Medicine

About the role

The Practice Manager I is responsible for the effective management of all assigned facilities through: deployment of clinical clinicians; implementation of corporate policies, procedures and initiatives; and acts as primary liaison with practice clinicians, clinical leadership and clients.

Responsibilities

• Maintain basic knowledge of hospital contractual requirements (quality, financial, satisfaction) and educate clinicians appropriately.
• Aid in the renewal or modification of said contract as requested.
• Create awareness among facility/key hospital personnel on our service lines, including quality program.
• Understand, in turn, the needs and quality program of the hospital.
• Respond appropriately to inquiries on our service lines (Anesthesia, EMHM, Children’s Services) and refer internally as needed.
• Aid practice leadership in gathering quality data for practice leadership to present to the hospital.
• Ensure facility adoption of standard forms.
• In coordination with Clinical and Practice Management Leadership, liaise with the hospital to facilitate problem resolution and goal setting.
• Interface and network with hospital departments and attend applicable meetings.
• Be aware of local developments and identify potential threats and opportunities, including identification of available opportunities to provide services in Emergency Medicine, Anesthesia or Children’s Services and any issues with the administration’s satisfaction with those services. Escalate to Clinical and Practice Management Leadership as warranted.
• Aid HR in interface with clinician for benefit enrollment, FMLA, work related injuries, etc.
• Serve as the initial source of contact and communication for Physicians in regard to Payroll, HR, etc.
• Maintain a working knowledge of behavioral and HR staff issues; reporting staff issues appropriately to Clinical and Practice Management Leadership.
• Work with teams and facility to assist in urgent credentialing issues, deficient records, renewal of privileges, missing licensure/certifications, etc.
• In collaboration with Clinical Leadership, initiate and coordinate staff meetings.
• Aid Clinical Leadership in managing and coordinating onboarding process for assigned facilities (facility orientation, access cards, introductions, etc.)
• Respond to other operational issues as they arise, report and escalate to leadership as needed.
• Aid Clinical Leadership in completion of clinician schedules including assisting in communication with clinicians if there is an urgent staffing issue, and publishing/distributing the schedules if applicable.
• Work with Clinical Leadership to prepare for any leave of absence/terminations and communicate anticipated needs to Practice Management Leaders to ensure coverage is obtained.
• Aid Clinical Leadership in preparing and disseminating quality reports on a regular basis as tools to provide continuous performance feedback to department leadership and staff.
• Aid clinicians on event reporting process.
• In collaboration with Clinical Leadership, coordinate on-site training for initiatives.
• In collaboration with Clinical Leadership, distribute policies and assist Leadership in monitoring compliance.
• Perform necessary site reviews to ensure compliance with NCQA, JCAHO and other regulatory and accreditation requirements.
• Maintain logs for all necessary CME’s on clinicians for Hospital Credentialing, Board Maintenance of Certification and State maintenance of licenses and DEA.
• In collaboration with Clinical Leadership, coordinate EMS initiatives as needed.
• Maintain documentation and attendance for departmental meetings.
• Interface with Documentation Education Department and coordinate activity as necessary; ensure coding and documentation improvements are sustained.
• Provide appropriate operational work tools to clinicians (performance evaluations, etc.).

Qualifications

• Demonstrates persistence and overcomes obstacles.
• Develops innovative approaches and ideas.
• Exhibits sound and accurate judgment.
• Includes appropriate people in decision making process.
• Makes timely decisions.
• Supports and explains reasoning for decisions.
• Prioritizes and plans work activities.
• Exhibits ability to learn and apply new skills.
• Requires some supervision.
• Uses resources effectively.
• Identifies problems in a timely manner.
• Gathers and analyzes information skillfully.
• Develops alternative solutions.
• Adapts to changes in the work environment.
• Manages competing demands.
• Expresses ideas and thoughts verbally.
• Exhibits good listening and comprehension.
• Keeps others adequately informed.
• Buils rapport up, down, and across the organization.
• Establishes collaborative relationships to achieve objectives.
• Exhibits objectivity and openness to others' views.
• Welcomes feedback.
• Contributes to building a positive team spirit.
• Establishes and maintains effective relations.
• Offers assistance and support to co workers.
• Works cooperatively in group situations.
• Education/Experience:
• Bachelor's Degree from four-year College or University and 2 years of related experience; or equivalent combination of education and experience.