Practice Manager

About the role

Join a world-class academic healthcare system, UChicago Medicine, as a Practice Manager in the Medical Oncology Department. UChicago Medicine houses the #1 Cancer Center in the state of Illinois.

Responsibilities

• Establishes staff schedule and daily assignments.
• Responsible for time and attendance and monitoring overtime.
• Oversight of practice specific issues with IS, facilities, EVS, supplies, etc.
• Ensures practice compliance with regulatory agencies (i.e. JCAHO, IDPH, CAP/CLIA).
• Collaborates with providers and staff to ensure efficient patient throughput.
• Actively monitors performance metrics and daily reports to make real time adjustments.
• Serves as the champion for continued process improvement work.
• Promotes excellence in all areas of ambulatory operations.
• Ensures patients and family’s needs are met.
• Participates in service recovery at the point of issue.
• Ensures necessary follow-up.
• Collaborates closely with scheduling groups (i.e. Burr Ridge call center, OR scheduling).
• Maintains the operating budget for labor and non-labor expenses.
• Oversees charge entry, denials, disputes and billholds.
• Performs other duties as assigned.

Requirements

• 5+ years of experience in healthcare and customer service; 2+ years of supervisory experience in a multispecialty ambulatory practice preferred.
• A completed Bachelor’s degree from an accredited academic body.
• Outstanding interpersonal skills and ability to independently manage large and complex organizational units with varying needs.
• Demonstrated ability to work effectively with multiple physician leaders; experience in an academic medical center environment with 12 or more providers preferred.
• Exceptional talent in the selection and mentoring of a high-quality team.
• Proven ability to use data to drive performance improvement; knowledge of hospital information systems preferred.
• Strong written and verbal communication skills.
• Experience using LEAN or other process improvement frameworks is desirable.

Qualifications

• Master’s degree in business administration or a healthcare related field is preferred.
• Six Sigma Certification Lean Certification.