Practice Manager

Responsibilities

• Engage and collaborate with executive leaders to align operational strategies and organizational goals.
• Partner with doctors and field operations to diagnose issues, identify opportunities, and develop corresponding action plans.
• Employ structured and repeatable management processes with team to drive operational effectiveness and growth.
• Optimize processes with further development of documented standard operating procedures and organization.
• Facilitate open communication channels to ensure that insights and feedback are shared effectively, driving informed decision-making.
• Advocate for necessary resources and support when necessary.
• Cook up effective and comprehensive onboarding for new staff.
• Advises and trains staff on operational policies.
• Set clear expectations with the team; provide regular feedback, partner on professional development plans, and inspire team to achieve goals.
• Track key performance indicators for the office, including patient experience, and develop actionable strategies for improvements based on findings.
• Optimize financial performance by identifying and supporting organic growth initiatives while managing controllable costs including non-doctor staff costs and variable operational expenses.
• Maintain a front-line obsession and promote an exceptional patient experience.

Qualifications

• 3+ years of previous operational experience, dental preferred.
• Bachelor’s degree in business or healthcare administration, or another related discipline, or commensurate work experience from on-the-job management/ leadership training.
• Demonstrated track record of driving top and bottom-line growth, with proven success in expanding production and overall business performance.
• Proven experience in managing teams.
• Excellent leadership and communication skills with a passion for growth.
• Provide development opportunities for staff members.
• Strong organizational skills with the ability to prioritize, manage, and delegate multiple tasks.
• Competency in using business software such as Microsoft Office and related platforms.
• Experience managing a P&L and baseline understanding of core financial metrics.