Practice Manager

Job Description

The Practice Manager “PM” has accountability of all aspects of the location business operations. As a team leader at a “people first” organization, the PM guides their team through development programs of coaching, mentoring, and performance management. Through creating memorable experiences with each patient, the PM is responsible for “keeping score” and driving top line sales, increasing margin, controlling payroll expenses, and increasing profitability to meet the company’s overall business objectives.

Responsibilities

• Guides the team through development programs of coaching, mentoring, and performance management.
• Creates memorable experiences with each patient, driving top line sales, increasing margin, controlling payroll expenses, and increasing profitability.
• Works directly with the staff and OD partners to ensure professional eye exams and medical services, quality product selection, acceptance of vision insurance plans, and remarkable patient service.
• Builds an effective team that works collaboratively to achieve results.
• Addresses the practice’s unique strengths and challenges with objectives, strategies, and plans.
• Establishes clear objectives for practice staff, communicates expectations with clarity, and sets high standards of expectations for performance.
• Identifies and selects top talent that matches AEG’s values with ability to recruit for long-term sustainability.
• Works closely with District Manager to achieve and exceed financial plans for the practice.
• Learns quickly and adapts to facing new problems, working to solve for a creative solution.
• Ensures the daily sales are reviewed, identifies gaps, and places solutions in place to close the gap.
• Reinforces the practice selling strategy and the Acuity Way.
• Protects the company through loss prevention.
• Promotes employee commitment to the handbook guidelines.

Requirements

• 3-5 years of professional setting background with leadership capacity.
• Business Degree in Hospitality, Business, or related experience in management field.
• Excellent Verbal and Written Communication Skills.
• Optician Certification preferred.

Benefits

• 401(k) with Match.
• Medical/Dental/Life/STD/LTD Vision Service Plan.
• Employee Vision Discount Program.
• HSA/FSAP.
• TOPaid Holidays.

Physical Demands

This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.