Practice Manager

About the role

A Practice Manager oversees the daily operations of a medical office or clinic, focusing on patient care, staff management, and compliance.

Responsibilities

• Manages and oversees patient census for assigned office.
• Makes adjustments to clinic performance, patient flow, expenditures, and doctor schedules to maintain optimal staffing levels.
• Develops, implements, and maintains budgetary and resource allocation plans.
• Partners with DFO, Doctors, and clinic staff to create an accountable environment where patient care is prioritized.
• Organizes, manages, and coordinates all operational and administrative processes.
• Manages support staff; organizes and oversees clinic schedules and assignments to meet operational needs.
• Participates in Human Resources related functions, including talent acquisition, performance reviews, and timekeeping/attendance.
• Provides effective leadership. Coaches, develops, mentors, evaluates, and counsels staff.
• Delegates responsibilities to the best employees to perform them while enforcing all policies, procedures, standards, specifications, guidelines, training programs, and cultural values.
• Solves internal staff conflicts efficiently and to the mutual benefit of those involved.
• Fosters team member engagement and development of corporate culture.
• Leads daily huddles and at least one office meeting per month to communicate updates and dialogue with team.
• Works with the Compliance Department to conduct required compliance audits for office (monthly, quarterly, annually).
• Maintains strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).

Requirements

• Bachelor’s Degree in healthcare management, business, or related field; minimum 3-5 years of related work and staff management experience; or equivalent combination of education and work experience.
• Operational management knowledge of retail or medical offices and best practices.

Desired

• Experience as an Office Manager and/or experience in the Ophthalmic industry.
• Experience with electronic practice management systems.