Practice Manager

About the role

The Practice Manager is responsible for the general supervision of staff and the daily operations of the clinic. This role ensures alignment with the organization’s Mission, Vision, and Values while driving a positive patient experience and delivering high-quality care.

Responsibilities

• Provide day-to-day supervision of practice staff, including recruitment, employee engagement, performance management, timekeeping, and conducting daily huddles and regular staff meetings.
• Review and approve employee timesheets and PTO requests.
• Conduct timely performance reviews, including introductory and annual evaluations, offering constructive feedback to support employee development.
• Maintain patient satisfaction by reviewing and implementing process improvements in collaboration with the Area Operations Manager.
• Identify and suggest operational improvements in coordination with the Area Operations Manager.
• Monitor incident reports and manage staff schedules to ensure adequate coverage.
• Oversee training for new hires and ongoing development for current staff.
• Track KPIs through reporting tools and platforms, oversee office work queues, and ensure workflow efficiency.
• Manage staff schedules, organize and streamline operational workflows, and address concerns from patients, visitors, staff, and physicians.
• Ensure adequate resources and supplies are available to support daily operations.
• Support marketing and community engagement efforts in collaboration with the Physician Liaison and Area Operations Manager.
• Review and analyze Epic referral reports to help drive patient volume.
• Coverage of ancillary departments to ensure seamless patient experiences.
• Coordinate with new providers during onboarding with the Area Operations Manager.
• Serve as a communication liaison between clinic staff and senior management.
• Ensure compliance with legal, regulatory, and internal policies, and partner with management on disciplinary matters when necessary.
• Manage daily financial responsibilities including end-of-day reports, deposits, and cash drawer reconciliation.
• Represent the clinic in organizational meetings and initiatives as directed by the Area Operations Manager.
• Facilitate facility maintenance and equipment repairs in collaboration with the Area Operations Manager.
• Ensure practice compliance with Durable Medical Equipment (DME) protocols and procedures.

Requirements

• A high school diploma or equivalent required
• A minimum of 3 years of healthcare experience
• Proven leadership experience
• Working knowledge of healthcare regulations, company policies, and procedures
• Ability to learn and understand multiple roles within the clinic
• Strong leadership and team-building skills
• Ability to build trust and maintain positive relationships with physicians and staff
• A professional demeanor and a positive attitude in a fast-paced environment
• A strong attention to detail and ability to work independently
• Excellent organizational, time management, verbal, and written communication skills
• A high level of discretion and professionalism