Practice Group Manager

About LifeStance Health

LifeStance Health strives to help individuals, families, and communities with their mental health needs. As the fastest‑growing mental health practice group in the country, we foster a culture of belonging, empathy, courage, and teamwork.

Benefits

• Medical, dental, vision, AD&D, short‑ and long‑term disability, and life insurance
• 401(k) retirement savings with employer match
• Paid parental leave
• Paid time off and holiday pay
• Employee Assistance Program

Compensation

Starting at $70,000 annually (hourly equivalent), plus quarterly bonus/incentive potential.

Location

9202 Center Oak Ct, Mechanicsville, VA 23116

Responsibilities

• Operational Excellence: Manage financial performance (revenue, center margin, EBITDA) for the assigned practice group; coordinate office operations per LifeStance SOPs; resolve facility issues; report monthly KPIs, variances, and action plans; provide root‑cause analysis to Operations Director; ensure implementation of operational and clinical processes; collaborate with shared services for clinician and patient support; manage local referral relationships; assess patient capacity and clinician utilization.
• Staff Performance and Support: Directly manage performance and engagement of clinicians, lead practice coordinator, practice coordinators, and medical services coordinators; partner with Clinical Leadership, Regional Medical Director, APRN Director, and Clinical Director to ensure service delivery aligns with policies; provide administrative oversight and operational support for therapists and prescribers.
• Clinician Performance and Support: Promote LFST culture and clinician satisfaction; assist onboarding and training of new clinicians on office processes; coordinate with Intake team for patient matching and ramp‑up; serve as operations contact for clinician admin questions; oversee escalated patient complaints and drive resolution; support clinicians on case consults, documentation, and best practices.
• Clinician Issue‑Resolution & Retention: Communicate weekly with Operational and Clinical Directors about clinician dissatisfaction; mentor high performers, solicit feedback, and educate on career progression paths.

Required Skills and Abilities

• Proficiency with Microsoft Office; strong Excel skills (pivot tables, formulas, etc.)
• Technical and analytical aptitude
• Excellent written and verbal communication; ability to handle sensitive/confidential information
• Highly organized with strong attention to detail and accuracy

Education and Experience

Bachelor’s degree with 3+ years of healthcare leadership experience OR 5+ years of healthcare leadership experience.

Physical Requirements

The role requires regular sitting, standing, bending, talking, and hearing; frequent walking; ability to lift or move objects up to 25 lb; and vision capabilities including close, distance, color, peripheral, depth perception, and focus adjustment.