Practice Coordinator - Bilingual Spanish

About the Role

Bilingual Spanish-speaker highly preferred. The Medical Office Coordinator plays a key role in ensuring smooth daily operations of the physician office, focusing on patient interaction, administrative coordination, and financial processes.

Responsibilities

• Greet patients, answer phones, and schedule appointments
• Collect and verify accurate patient demographics and insurance information
• Process referrals and manage medical records to ensure accuracy
• Handle charge entry, patient balance processing, and daily reconciliation of charges and payments
• Answer telephones promptly and courteously, providing assistance or explaining procedures as needed
• Ensure all interactions with patients, the public, physicians, and staff are friendly, courteous, and professional
• Oversee front desk operations, confirm appointments, and order office supplies
• Coordinate physician and patient scheduling, including medical records management

Requirements

• High School Diploma or GED
• 5 years of experience in a Physician Practice preferred
• Completion of Medical Office Assistant program preferred
• Healthcare management/administration certification preferred
• EMR/EHR experience preferred, with NextGen or Athena experience a plus
• Proficiency in a Windows environment with working knowledge of Word, Outlook, and the Internet
• Willingness to be flexible and adaptable in a complex, matrix environment

Benefits

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance Program
• Employee discount program
• Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status.

About the Organization

The Palm Beach Health Network Physician Group (PBHN), also known as Tenet Florida Physician Services (TFPS), is the largest healthcare network in Palm Beach County. Comprised of hospitals, care centers, a large multi-specialty physician group, ambulatory surgery centers, and outpatient diagnostic facilities, PBHN is recognized for providing high-quality, patient-centric care with the greatest longevity in the community.