Practice Coordinator (Bilingual Spanish)

Advanced Behavioral Health, Inc. is looking for a Bilingual Practice Coordinator, who is responsible for all administrative (non-clinical) aspects of the patient encounter from greeting to accurate data entry for each patient. ABH is a family centered mental health program that offers a wraparound approach to treatment. We specialize in Psychiatry, Off-Site Counseling Services, On-Site therapy, and Therapeutic Mentoring. If you share our mission and vision, we invite you to join a team that wants to make a difference within the community. Location: Baltimore, MD Compensation: $20.50 - $25.00/hour Hours: 8 hour work days, 40 hours/week. Office is open from 8:30 am to 7:00 pm, some schedules may vary. Essential Functions: Comply with CARF/COMAR/HIPPA/State compliance regulationsGreet and check in patients for appointmentsMaintain a clean professional front desk environmentConduct ABH patient reminder calls 48 hours prior to appointments scheduled with all doctors and Nurse PractitionersVerify current and valid authorization information in the EMR for each ABH patient scheduled with the doctors and Nurse Practitioners 48 hours prior to scheduled appointments. Obtain and verify insurance eligibility for all applicable patients along with co-pay collectionSchedule future appointments accurately via the Electronic Medical Records (EMR) systemContact patients who have missed appointments; monitor and track no-shows and enter data into systemCreate medical record for new patients in EMR, upload and recording of authorization informationManage and process medication refill requests for patients enrolled by following company protocols; complete medication prior authorizations as required by Maryland Medicaid through necessary paperwork and/or by calling the insurance companyConduct daily authorization updates in the EMRNotify Site Directors and Therapists of patient authorization statusPrepare an off work/off school note for attending scheduled appointment as requested by patientsTake and record vital signsAssist Medical Director with administrative dutiesCoordinate with the Site Director and Therapists to ensure cases are assigned and discharged regularlyAct as the primary point-of-contact for referring vendors. Communicate the status of their referrals throughout the referral processOngoing compliance check of Intake and consent forms in EMRScan and upload referral documents to clients EMR charts upon completion of referralMaintain referral log/referral tracking system and distributes to appropriate provider and/or departmentProvide interpretation services for prescribers, as neededComplete and report end of month tally of patient referrals to supervisor(s) and Site DirectorMaintain confidentiality in all aspects of client, staff and agency informationRespond to communication (phone, email, text) from clients and families, referral sources, and ABH staff within 24 hours or the next business daySort and distribute clinic mail and correspondenceAssists with workload at other office locations as needed Non-essential Functions: Assist prescribers as neededProvide back-up support to the Facilities Manager for ordering office suppliesOther duties as assigned Requirements and Qualifications: Associates degree, equivalent work experience, or certification in health-related fieldMinimum of five (5) years of experience directly related to the duties and responsibilities specifiedAbility to take vitals requiredBilingual (English/Spanish) requiredExcellent customer service, verbal and written communication skillsExperience with multi-line telephone systemsAble to work well as part of a teamBasic knowledge of healthcare insurance claims, referral processing, patient responsibility, how deductibles and co-pays factor in, etcBasic computer literacy and ability to operate standard office equipment, including but not limited to, computers, telephone systems, calculators, copiers and facsimile machinesExperience working in a healthcare setting in a customer service role preferredExperience working with an electronic medical records/scheduling system, preferredAbility to work in an organized manner and multi-task in a fast-paced environment Full-Time Employee Benefits: Medical, Dental, Vision401(k) Retirement Plan with Employer MatchDependent Care Flexible Spending Accounts (FSAs) Voluntary Term Life Insurance Employer Paid Basic Life Insurance, Short-Term Disability, Long-Term Disability Voluntary Insurance Policies: Accident, Cancer, Critical Illness, Hospital Confinement Employee Assistance Program (EAP)Paid Holidays, PTO Accruals, Floating Holiday, Paid Birthday, Wellness DayPaid Lunch Break ABH is committed to diversity and to equal opportunity employment. ABH does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity and expression, age, height, weight, physical or mental ability (including HIV status), veteran status, military obligations, or marital status. This policy applies to hiring, internal promotions, training, opportunities for advancement, and terminations and applies to all ABH employees, interns, clients, and contractors. Join our team and make a difference! Powered by JazzHR cO5Hr8bDtG