Practice Coordinator (Bilingual Spanish)

About the role

Advanced Behavioral Health, Inc. is seeking a Bilingual Practice Coordinator who will handle all non-clinical aspects of patient encounters, including greeting and checking in patients, maintaining a clean environment, conducting patient reminder calls, verifying authorization information, scheduling appointments, and managing medication refills.

Responsibilities

• Comply with CARF/COMAR/HIPPA/State compliance regulations.
• Greet and check in patients for appointments.
• Maintain a clean professional front desk environment.
• Conduct ABH patient reminder calls 48 hours prior to appointments.
• Verify current and valid authorization information in the EMR for each ABH patient scheduled with doctors and Nurse Practitioners.
• Obtain and verify insurance eligibility for all applicable patients along with co-pay collection.
• Schedule future appointments via the EMR system.
• Contact patients who have missed appointments; monitor and track no-shows and enter data into system.
• Create medical record for new patients in EMR, upload and record authorization information.
• Manage and process medication refill requests for patients enrolled by following company protocols; complete medication prior authorizations as required by Maryland Medicaid through necessary paperwork and/or by calling the insurance company.
• Conduct daily authorization updates in the EMR.
• Notify Site Directors and Therapists of patient authorization status.
• Prepare an off work/off school note for attending scheduled appointment as requested by patients.
• Take and record vital signs.
• Assist Medical Director with administrative duties.
• Cookordinate with the Site Director and Therapists to ensure cases are assigned and discharged regularly.
• Act as the primary point-of-contact for referring vendors. Communicate the status of their referrals throughout the referral process.
• Ongoing compliance check of Intake and consent forms in EMR.
• Scan and upload referral documents to clients EMR charts upon completion of referral.
• Maintain referral log/referral tracking system and distribute to appropriate provider and/or department.
• Complete and report end of month tally of patient referrals to supervisor(s) and Site Director.
• Maintain confidentiality in all aspects of client, staff and agency information.
• Provide interpretation services as needed for prescribers.
• Respond to communication (phone, email, text) from clients and families, referral sources, and ABH staff within 24 hours or the next business day.
• Sort and distribute clinic mail and correspondence.
• Assists with workload at other office locations as needed.

Requirements and Qualifications

• Associates degree, equivalent work experience, or certification in health-related field.
• Minimum of five (5) years of experience directly related to the duties and responsibilities specified.
• Ability to take vitals required.
• Bilingual (Fluent in English/Spanish) required.
• Excellent customer service, verbal and written communication skills.
• Experience with multi-line telephone systems.
• Able to work well as part of a team.
• Basic knowledge of healthcare insurance claims, referral processing, patient responsibility, how deductibles and co-pays factor in, etc.
• Basic computer literacy and ability to operate standard office equipment, including but not limited to, computers, telephone systems, calculators, copiers and facsimile machines.
• Experience working in a healthcare setting in a customer service role preferred.
• Experience working with an electronic medical records/scheduling system, preferred.
• Able to work in an organized manner and multi-task in a fast-paced environment.

Full-Time Employee Benefits

• Medical, Dental, Vision
• 401(k) Retirement Plan with Employer Match
• Dependent Care Flexible Spending Accounts (FSAs)
• Voluntary Term Life Insurance
• Employer Paid Basic Life Insurance, Short-Term Disability, Long-Term Disability
• Voluntary Insurance Policies: Accident, Cancer, Critical Illness, Hospital Confinement
• Employee Assistance Program (EAP)
• Paid Holidays, PTO Accruals, Floating Holiday, Paid Birthday, Wellness Day
• Paid Lunch Break