PPS Solutions Sr. Consultant (Remote)

About the role

CrowdStrike is seeking a highly technical Platform Professional Services Business Consultant to join our growing Services organization. This role combines deep technical expertise with business acumen to drive successful customer outcomes through our professional services offerings.

Responsibilities

• Technical Scoping & Solution Design
  Lead technical discovery sessions with customers to understand their security architecture, deployment requirements, and desired business outcomes.
  Design comprehensive deployment strategies for CrowdStrike Falcon platform implementations, including endpoint protection, threat intelligence, identity protection, and cloud security modules.
  Create detailed Statements of Work (SOWs) that accurately reflect technical scope, resource requirements, timelines, and success criteria.
  Create technical architecture diagrams and deployment roadmaps that align with customer environments and constraints.
  Assess customer technical readiness and identify dependencies, risks, and mitigation strategies.
• Services Portfolio Management
  Maintain deep expertise across CrowdStrike's professional services catalog, including deployment services, health checks, optimization engagements, and custom solutions.
  Identify opportunities to package repeatable solutions into standardized service offerings.
  Collaborate with Product Management and Services Delivery teams to evolve service offerings based on market demands and customer feedback.
  Develop custom service proposals for unique customer requirements that fall outside standard offerings.
  Create and maintain technical collateral, reference architectures, and best practice documentation.
• Pre-Sales Collaboration
  Partner with Services Sales Executives throughout the sales cycle to qualify opportunities and develop winning strategies.
  Deliver compelling technical presentations and demonstrations that showcase the value of CrowdStrike professional services.
  Conduct technical workshops and proof-of-value sessions to validate proposed solutions.
  Respond to RFPs/RFIs with detailed technical content and service delivery approaches.
  Provide accurate effort estimates and resource planning for proposed engagements.
• Customer Outcome Alignment
  Act as strategic advisor to clients, aligning technical services with their business objectives and driving measurable outcomes.
  Develop customer-specific deployment frameworks that balance speed-to-value with long-term scalability.
  Create adoption and maturity roadmaps that guide customers from initial deployment through advanced platform utilization.
  Identify opportunities for follow-on services based on customer maturity and evolving security needs.
  Ensure smooth handoff from pre-sales to delivery teams with comprehensive transition documentation.
• Cross-Functional Collaboration
  Work closely with Sales Engineering teams to align technical solutions with platform capabilities.
  Partner with Services Delivery leadership to ensure proposed solutions are feasible and resource capacity exists.
  Work closely with Delivery teams to validate services offering, ensure effort estimates remain current & continually review efficiency opportunities.
  Collaborate with Customer Success teams to identify expansion opportunities within existing accounts.
  Provide feedback to Product and Engineering teams on customer requirements and service gaps.
  Contribute to internal enablement programs to share best practices and lessons learned.

Qualifications

• Required Qualifications:
  • 5+ years of experience in technical pre-sales, professional services, or solutions architecture roles within cybersecurity or enterprise software.
  • Proven experience scoping and designing complex technical deployments in enterprise environments.
  • Strong knowledge of Windows, Linux, and macOS operating systems and deployment methodologies.
  • Experience with cloud platforms (AWS, Azure, GCP) and cloud security concepts.
  • Excellent written and verbal communication skills with ability to engage both technical and executive audiences.
  • Demonstrated ability to translate business requirements into technical solutions.
  • Experience creating SOWs, effort estimates, and project plans.
  • Bachelor's degree in Computer Science, Information Security, or related field (or equivalent experience).
  • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
• Preferred Qualifications:
  • Prior experience with CrowdStrike Falcon platform or competitive EDR/XDR solutions.
  • Background in security consulting or managed security services.
  • Familiarity with ITIL, project management methodologies, and services frameworks.
  • Experience with identity and access management, cloud workload protection, or threat intelligence platforms.
  • Industry certifications such as CISSP, CCSP, CEH, or relevant cloud certifications.
  • Experience in a high-growth SaaS environment.
  • Knowledge of compliance frameworks (NIST, ISO 27001, PCI-DSS, etc.).

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe