Remote - Sr. SharePoint Consultant, Professional Services

The role

Softchoice is reimagining the role we play in our customers' lives, and we are seeking great people to strengthen our customer-centric culture.

We are responsible for ensuring our clients' experience with Softchoice is engaging, effortless, and valuable in the rapidly changing IT environment.

Responsibilities

• Work closely with related teams on SharePoint projects, including upgrades, installations, configurations, migrations, security enhancements, administration, policy development, and user training.
• Collaborate with co-workers, customers, and vendor representatives on the installation, configuration, and troubleshooting of SharePoint, adhering to contract Service Level Agreements (SLAs).
• Function as a technical expert, with strong customer interaction skills, advising on, implementing, and managing complex solution and service deployments for clients.
• Pursue relevant training for SharePoint to stay updated on new trends and technological updates.
• Model our values of personal growth, customer passion, taking care of others, and owning the end result.
• Work in a highly visible customer-facing role.
• Support architects, engineers, and project managers with a detailed, actionable Statement of Work.

Requirements

• A computer science or information technology degree or diploma, or equivalent industry experience.
• Proven consulting experience in a similar role.
• Proven hands-on SharePoint migration experience.
• Updated certifications and training, including:
• Managing Microsoft Teams (MS-700)
• Microsoft 365 Administrator (MS-102)
• Identity and Access Administrator Associate (SC-300)
• Information Security Administrator (SC-401)
• Sharegate, Quest ODM, SPMT

Qualifications

• A curious mindset, willing to ask the right questions to provide customers with the best possible solution.
• A problem solver with the capability to uncover and address the root cause of an issue.
• A proactive work ethic that prioritizes responsiveness to customers.
• A passion for building strong relationships with customers and driving great customer experience (CX).

Skills

• Technical understanding of planning, designing, setting up, and administering Microsoft SharePoint environments.
• Strong customer interaction skills.
• Ability to manage complex solution and service deployments for clients.
• Passion for continuous learning and staying updated on new trends and technological updates.

Benefits

• Health and wellbeing benefits, including medical and dental care, employee assistance programs.
• Financial benefits, such as RRSP/DPSP retirement savings plans with company matching, life and disability insurance.
• Paid time off, including vacation and sick leave, holidays, parental leave, volunteer days, and bereavement leave.
• Additional perks, including an employee discount program.

Pay

A reasonable estimate of the current base pay range for this position is $120,800 to $151,000 annually + 14% as target incentives.

Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ.

Company Culture

• High-performing culture dedicated to achieving goals and committed to success for customers and each other.
• Flexible work arrangements.
• Competitive benefits, including a comprehensive and competitive benefit plan.
• Inclusive culture committed to diversity, inclusion, and belonging.
• Great Place to Work recognition for 20 consecutive years.

Equal Opportunity Employer

We are an equal opportunity employer committed to diversity, inclusion, and belonging. We welcome applications from individuals with a variety of workplace experiences and backgrounds.