Power Products Technical Specialist - Texas

Position Purpose

This role is an opportunity to work closely with our largest global customers. You will provide real-time technical support to technicians in the field and maintain industry-leading equipment availability for our rental customers.

Major Tasks, Responsibilities & Key Accountabilities

• Provide accurate technical information to customers to support generator diagnostics and repair
• Maintain high level of phone and email response rates to customer enquiries
• Travel to support technical customer issues and provide product training as required
• Analyze warranty claims to identify any emerging product concerns
• Prioritize product quality concerns for resolution with the manufacturing and engineering teams
• Drive conformance to JCB standards for service concern closure and field action
• Communicate with global service teams on common service and product concerns and work collaboratively on resolutions
• Support testing of failed components to ascertain detailed failure information
• Communicate any necessary product field action via technical bulletins, product updates, e-mail, and phone
• Other duties as assigned

Minimum Qualifications

• Ability to read advanced electrical schematics and control logic flows
• Strong technical diagnostic skills on power generation equipment and components
• 5 years of experience in power generation and internal combustion engine equipment, maintenance and repair
• Experience working with large rental fleets preferred, but not required
• Must pass any drug screens, background checks, and any pre-employment tests, which will be conducted in accordance with applicable law.

Knowledge, Skills, Abilities & Competencies

• Strong problem-solving and analytical skills.
• Ability to work in a high-stress environment.
• Detail-oriented and able to work independently.
• Collaborative approach to resolving issues impacting various groups across the enterprise.
• Ability to understand processes (system and non-system), troubleshoot, develop, and recommend solutions.
• Enjoy working in a dynamic environment and be a self-motivated team player.
• Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.

Job Conditions

• Both office environment and occasionally manufacturing/factory environment.
• Subject to noise and temperature changes.

Physical Requirements

The physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to: Remain stationary, operate hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stand and move and/or walk. The employee must frequently move and/or transport up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.