Power Products Technical Specialist - Texas

With over 80 years of innovation, JCB is the world’s largest privately owned manufacturer of construction and agricultural equipment. Operating 23 manufacturing facilities across four continents—including the United States, the United Kingdom, India, and Brazil—JCB produces a diverse portfolio of more than 300 products, including telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, access aerial work platforms, rough terrain forklifts, and tractors. As a family-owned business, JCB is accountable to its customers—not shareholders—enabling a focus on long-term innovation and delivering real value through advanced technologies integrated into equipment designed for the toughest environments.

About the role

This role is an opportunity to work closely with our largest global customers, providing real-time technical support to field technicians and maintaining industry-leading equipment availability for our rental customers.

This is a full-time, exempt position based in San Antonio, TX OR Savannah, GA, with occasional travel to customers and dealers (up to 15%) across North America.

Responsibilities

• Provide accurate technical information to customers to support generator diagnostics and repair.
• Maintain high level of phone and email response rates to customer enquiries.
• Travel to support technical customer issues and provide product training as required.
• Analyze warranty claims to identify any emerging product concerns.
• Prioritize product quality concerns for resolution with the manufacturing and engineering teams.
• Drive conformance to JCB standards for service concern closure and field action.
• Communicate with global service teams on common service and product concerns and work collaboratively on resolutions.
• Support testing of failed components to ascertain detailed failure information.
• Communicate any necessary product field action via technical bulletins, product updates, email, and phone.
• Other duties as assigned.

Requirements

• Ability to read advanced electrical schematics and control logic flows.
• Strong technical diagnostic skills on power generation equipment and components.
• 5 years of experience in power generation and internal combustion engine equipment, maintenance, and repair.
• Experience working with large rental fleets preferred, but not required.
• Must pass drug screens, background checks, and any pre-employment tests as required by applicable law.

Skills

• Strong problem-solving and analytical skills.
• Ability to work in a high-stress environment.
• Detail-oriented and able to work independently.
• Collaborative approach to resolving issues impacting various groups across the enterprise.
• Ability to understand processes (system and non-system), troubleshoot, develop, and recommend solutions.
• Self-motivated team player who enjoys working in a dynamic environment.
• Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.

Job Conditions

• Both office environment and occasional manufacturing/factory environment.
• Subject to noise and temperature changes.

Physical Requirements

The physical demands described here are representative of those required to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to:

• Remain stationary, operate hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• Occasionally stand, move, and/or walk.
• Frequently move and/or transport up to 10 pounds.
• Use specific vision abilities, including close vision, distance vision, depth perception, and the ability to adjust focus.

Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and paid holidays.