Power Generation Field Service Technician

We are looking for a talented Field Service Power Generation Technician to join our team in Round Rock, TX. $5,000 sign-on bonus!

About the role

In this role, you will make an impact by completing preventative maintenance and/or basic repair activities on generators or components at customer sites with minimal direction, engaging with customers professionally, applying specialized tools, and following documented procedures to diagnose and complete repairs.

Responsibilities

• Engage with customers in a courteous and professional manner, ensuring prompt and efficient attention to their needs.
• Apply specialized tools and follow documented procedures to diagnose and complete basic repairs, including preparing required parts and tools.
• Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisors.
• Perform preventative maintenance activities as per documented schedules and standards on power generation products in the field.
• Complete required documentation such as service worksheets, timesheets, and warranty claims via handwritten forms or business system input screens.
• Complete training in line with skill and business requirements.
• Maintain service vehicle and tools for cleanliness and proper operation.
• Adhere to all relevant Health, Safety & Environmental policies, procedures, and legislation; report any issues or incidents to your supervisor.

Skills

• Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Develops talent: Developing people to meet both their career goals and the organization’s goals.
• Manages complexity: Making sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems.
• Self-development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Health and Safety Fundamentals: Champions and models proactive health and safety behaviors by identifying, reporting, and participating in actions to improve health and safety.
• Diagnostics Application: Translates customer complaints to develop troubleshooting plans; troubleshoots issues using guided workflows, procedures, and specialized equipment.
• Electronic Service Tool Application: Identifies and utilizes the appropriate electronic tool set to maintain or diagnose products.
• Engine Systems Interactions: Interprets and analyzes interactions of internal and external electrical and mechanical systems using tools and service publications.
• Power Generation Systems Knowledge: Demonstrates knowledge of Cummins and industry standards for safe work procedures and system operations.
• Product Repair and Maintenance: Repairs and maintains mechanical/electrical products following guidelines to ensure quality and efficiency.
• Service Documentation: Creates and verifies customer, equipment, and technical information for accurate record-keeping.
• Technical Escalation: Obtains and utilizes technical issue information, escalating as needed while documenting troubleshooting steps.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

Requirements

• Apprentice Certified Power Generation/Electrical Technician (preferred).
• Vocational diploma from a relevant technical institution.
• Current relevant electrical certification.
• Locally valid driving permit.
• Basic level field service work experience.
• Intermediate level knowledge of and/or experience with power generation products.
• High Voltage/Low Voltage experience.
• Customer service experience.
• Must be able to drive a 3500 truck while pulling a trailer; CDL is preferred but not required.
• Must have own hand tools; some specialty tools supplied.
• Flexible hours, primarily day shift with some evening and weekend shifts.
• Must pass a Department of Transportation (DOT) physical.
• 3 years of driving experience required.
• This role requires a 5-year motor vehicle report, free from major violations.
• Federal law requires operators of commercial vehicles to be 21 years of age or older; applicant must be 21 years of age.
• This role is subject to DOT driving regulations, including Hours of Service and Electronic Log Booking Device use.

Pay

Salary range: $48,800 – $73,200.

Benefits

• Relocation package available.
• $5,000 sign-on bonus.