Field Service Power Generation Technician

We are looking for a talented Field Service Power Generation Technician - Level II to join our team specializing in Power Generation in Lafayette, LA. External hires are eligible for a $5,000 sign-on bonus.

About the role

In this role, you will make an impact by:

• Completing preventative maintenance and/or basic repair activities on generators or components at the customer site with minimal direction.
• Engaging with customers in a courteous and professional manner.
• Applying the use of specialized tools and following documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.
• Completing required documentation, such as service worksheets, timesheets, warranty claims via handwritten forms or business system input screens.
• Completing training in line with skill and business requirements.
• Adhering to all relevant Health, Safety & Environmental policies, procedures, and legislation, and reporting any issues or incidents to your supervisor.

Responsibilities

• Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer sites.
• Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.
• Escalates unresolved issues to product specialists or supervisors.
• Coaches and develops technicians and/or apprentices, transferring knowledge and experience to others; may provide work direction and review repair plans or parts lists.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, and quality documents via handwritten forms or business system input screens.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensures adherence to all relevant Health, Safety & Environmental policies, procedures, and legislation, and reports any issues or incidents to site management and supervisors.

Competencies

• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Develops talent - Developing people to meet both their career goals and the organization’s goals.
• Manages complexity - Making sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems.
• Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting, and participating in actions to improve health and safety.
• Diagnostics Application - Translates customer complaints to develop a troubleshooting plan; troubleshoots issues following guided workflows, procedures, and specialized equipment to isolate failed components for a successful repair.
• Electronic Service Tool Application - Identifies and utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot issues.
• Engine Systems Interactions - Interprets and analyzes interactions of internal and external electrical and mechanical systems (e.g., exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors) using tools and service publications to diagnose and repair.
• Power Generation Systems Knowledge - Demonstrates knowledge of industry standards by complying with safe work procedures and interpreting Power Generation system operation and integration (e.g., switchgear, power system controls, uninterruptable power supply).
• Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools to ensure quality repairs within standard timeframes.
• Service Documentation - Creates and verifies customer, equipment, and technical information; captures specific data using required service tools and documents information in the service management system.
• Technical Escalation - Obtains product technical issue information and utilizes available resources, balancing timeliness of customer response with investigation efforts.
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Requirements

• Apprentice Certified Power Generation/Electrical Technician (preferred).
• Vocational diploma from a relevant technical institution.
• Current relevant electrical certification.
• Locally valid driving permit.
• Basic level field service work experience.
• Intermediate level knowledge of and/or experience with power generation products.
• High Voltage/Low Voltage experience.
• Customer service experience.
• This position may require licensing for compliance with export controls or sanctions regulations.

Schedule

Work hours are Monday - Friday, 8:00 AM - 5:00 PM, with an on-call schedule. Work hours are subject to change based on business needs.

Additional Information

• This role requires a current valid DOT license, a 5-year motor vehicle report free from major violations, and passing a Department of Transportation (DOT) physical.
• Federal law requires operators of commercial vehicles to be 21 years of age or older; applicant must be 21 years of age.
• This role is subject to DOT driving regulations, including Hours of Service and Electronic Log Booking Device use.
• 3 years of driving experience is required.
• Understanding the demands of emergency services means some unexpected overtime on a fairly regular basis due to outage events, and being able to adjust to on-call rotation coverages.
• Ability to manage difficult or stressful situations with customers, as emergency service often involves high emotional situations.
• Ability to work well with different personality types and manage constructive feedback with a positive attitude.

Relocation assistance is available for this role.