Power BI 24x7 Workplace Support (Hardware)

Key Responsibilities

• Takes complete ownership of onsite service activities.
• Performs advanced-level maintenance on all products, including lower-complexity installation activities.
• Provides technical feedback on equipment, systems, and processes to improve service delivery.
• Uses advanced tools and technical knowledge to resolve customer issues and conduct scheduled installations.
• Identifies and resolves systemic issues within the team.
• Provides technical assistance and expertise to other team members.
• Contributes to improved client-services metrics, reporting, and documentation.
• Maintains awareness of technical and process issues and proactively recommends service improvements to management and the team.

Qualifications

• A High School Diploma or GED is required.
• May require a technical certification or Associate Degree.
• Generally, 2–4 years of experience in the area of responsibility.