Power BI Workplace Support (Hardware)

Role Summary

What success looks like in this role: Installs, repairs, and provides technical maintenance for PC products and component hardware and software, primarily at customer locations. Ensures systems operate as designed, performs upgrades and maintenance as required, collaborates with technical teams, schedules services, completes administrative activities, and works directly with customers to ensure satisfaction and understanding of product functionality. Great Customer Service Skills are required.

Key Responsibilities

• Takes complete ownership of onsite service activities.
• Performs advanced-level maintenance on all products, including lower-complexity installation activities.
• Provides technical feedback on equipment, systems, and processes to improve service delivery.
• Uses advanced tools and technical knowledge to resolve customer issues and conduct scheduled installations.
• Identifies and resolves systemic issues within the team.
• Provides technical assistance and expertise to other team members.
• Contributes to improved client-services metrics, reporting, and documentation.
• Maintains monitoring of technical and process issues and proactively recommends service improvements to management and the team.

Qualifications

• A High School Diploma or GED is required.
• May require a technical certification or Associate Degree.
• Generally, 2–4 years of experience in the area of responsibility.