Post-Closing Specialist

About the role

Pulls daily outstanding reports from all Investor and vendor sites. Obtains and provides missing or additional documents, post‑purchase of loans, as required by Investors. Performs regular follow‑ups of requested documents, ensuring Investor due dates are met on all loans with deficiencies in the assigned pipeline. Handles MERS daily registration, monthly reconciliation, and annual reporting. Obtains outstanding trailing documents, requests final title policies and security instruments, and coordinates any needed corrections. Performs sub‑servicer loan boarding and provides missing items or corrections as requested.

Responsibilities

• Handles telephone calls and email communications from both internal and external customers for clearance of specific post‑closing and post‑purchase issues as directed by manager.
• Liaises with originating PRMG branch personnel, title/escrow/closing agents concerning follow‑up of post‑closing documentation needed to successfully sell loan to investors.
• Coordinates and communicates with internal departments in obtaining documents to clear/cure presented issues by investors.
• Maintains accurate and current information on the status of loan files for clearance of deficiencies.
• Reviews completed work and monitors quality on a regular basis.
• Ensures that good business practices are promoted in a courteous, effective, efficient and timely manner.

Qualifications

• 2 years of mortgage industry experience.
• Junior underwriting or loan processing experience preferred.
• Excellent written and verbal communication skills.
• Technologically proficient in Microsoft Windows software.
• High school diploma or equivalent.

Benefits

• Medical, dental, vision, life insurance, short‑term disability, long‑term disability.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Additional products based on eligibility, elections, and employee premiums.
• Eligibility to enroll in company‑sponsored benefit programs (Medical, Dental, Life, Voluntary) on the first of the month following hire.
• After 60 days, eligibility to enroll in the 401(k) program on the first of the following month.
• Opportunity to apply for internal and external job portal transfers to different departments or positions.

Pay

USD $18.00 – $27.00 per hour.