Post Chargeoff Team Manager

About the role

The primary duties of the Team Manager is leading the post-charge off repossession team, driving strategic initiatives to enhance operational efficiency, and continuously evaluating process effectiveness. This role requires the development and execution of business strategies that align with corporate standards and ensure full compliance with federal and state regulations. Success in this position demands a strategic mindset, a strong commitment to process improvement, and a comprehensive understanding of the legal and regulatory landscape to uphold the highest standards of compliance and ethical conduct.

Responsibilities

• Collaborate with Risk, Compliance, and Digital teams to automate processes and ensure regulatory adherence.
• Oversee vendor management for repossession operations, ensuring efficiency and compliance.
• Communicate and implement regulatory updates across all repossession workflows.
• Lead strategic initiatives to optimize cross-channel operations and business processes.
• Facilitate goal setting and performance planning to drive departmental growth.
• Provide training and support, resolving escalations, and guiding daily team operations.
• Develop reporting protocols to inform senior leadership on performance and workload trends.
• Manage end-to-end repossession processes, ensuring legal compliance and secure handling of consumer data.
• Additional duties may be assigned as needed to support departmental and organizational goals.

Qualifications

• Required Experience: 2+ years of experience in auto repossession, collections, or remarketing, with prior call center exposure preferred
• Required Experience: 2+ years in a supervisory or team lead role, overseeing operations and team performance
• Education: High School Diploma and/or GED
• Skills Required: Ability to read and comprehend simple instructions, short correspondence, and memos.
• Skills Required: Ability to write simple correspondence.
• Skills Required: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Skills Required: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Skills Required: To perform this job successfully, an individual should know MS Excel software and MS Word software.
• Skills Required: Compliance with the Fair Debt Collection Practices Act, and local, state, and federal collection laws.
• Additional Requirements: Overtime required – required on an as needed basis.
• Additional Requirements: Travel 0-10% - as required on an as needed basis.
• Additional Requirements: Must have reliable transportation and live within a commutable distance to one of the following cities: Dallas, TX (Hybrid)
• Additional Requirements: Must be authorized to work in the United States.
• Qualifications Preferred: Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision