Team Lead Field Reimbursement Manager
About the role
Provide day-to-day leadership and oversight for an assigned team of Field Reimbursement Managers. Coach, mentor, and develop FRMs through regular one-on-one meetings, field observations, ride-alongs, and performance feedback. Foster a culture of accountability, collaboration, professionalism, and continuous improvement. Conduct new hire onboarding and assist with ongoing development plans. Assist in interviewing and selecting new team members. Manage employee performance, including recognition, coaching, corrective action, and performance improvement plans. Promote employee engagement and retention through consistent leadership and communication.
Operational Leadership
Ensure consistent execution of client-approved reimbursement services. Monitor daily program activities and workload distribution. Review reimbursement trends and identify barriers requiring escalation. Partner with Operations to optimize workflows and improve efficiencies. Ensure documentation is timely, accurate, and compliant within all CRM platforms. Support implementation of new initiatives and operational enhancements.
Client Partnership
Serve as an escalation point for complex reimbursement challenges. Participate in client meetings, business reviews, and strategic planning sessions. Build strong relationships with client leadership and internal cross-functional partners. Support implementation of new product launches and program expansions. Assist with Quarterly Business Reviews (QBRs), monthly reporting, and client presentations.
Field Leadership
Congduct routine field travel with FRMs or virtual as required to provide coaching and ensure execution consistency. Observe provider interactions and provide immediate developmental feedback. Identify reimbursement trends impacting provider offices. Reinforce standardized messaging and approved reimbursement education.
Performance Management
Monitor key performance indicators including: Productivity, CRM documentation quality, Case progression, Provider engagement, Activity metrics, Quality measures, Client-specific KPIs. Develop action plans for performance improvement when needed. Recognize high-performing employees and share best practices across the organization.
Training & Development
Reinforce reimbursement knowledge across assigned therapeutic areas. Partner with Training to identify knowledge gaps. Assist in development of training materials. Conduct ongoing competency assessments. Facilitate team meetings and educational sessions.
Cross-Functional Collaboration
Work Closely With Senior Regional Managers, Program Operations, Client Program Directors, Analytics, Reporting Teams, Training Department, Compliance, Quality Assurance, Recruiting, Human Resources.
Compliance
Ensure all activities comply with: HIPAA, OIG Guidelines, FDA regulations, Client SOPs, Company Policies, Privacy requirements. Promote ethical business practices. Report compliance concerns appropriately.