Team Lead, Billing

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

About the role

The Team Lead, Billing is responsible for overseeing the daily billing operations that support warehouse and logistics activities. This role ensures timely and accurate invoicing, serves as the point of contact between warehouse operations and finance, and helps streamline billing processes in a fast-paced freight forwarding environment. The Team Lead will supervise billing staff and work collaboratively with cross-functional teams to maintain accuracy and efficiency.

Responsibilities

• Oversee the day-to-day billing operations related to the warehouse.
• Ensure accurate and timely invoicing in accordance with customer contracts, rates, and company policies.
• Collect and scan documents into the document imaging system for billing packets and visibility.
• Ensure charges are entered timely into the billing system and audit charges so DSV can bill the client (DSV routed cargo).
• Enter all charges, print invoice and mail with applicable documentation to client (Non-DSV cargo).
• Process and record direct deposits and electronic bill payments for the brokerage operation.
• Confirm duty payment and bill if necessary.
• Order and maintain inventory of office supplies for the brokerage operation.
• Proactively identify and resolve billing related issues.
• Train, mentor, and guide billing team members to ensure quality and productivity standards are met.

Requirements

• 1-2 years or more of relevant work experience.

Skills

• Ability to work with minimal supervision.
• Detail oriented, organized, and able to effectively manage multiple priorities.
• Effective interpersonal skills and ability to communicate both orally and in writing.
• Must be able to communicate in a professional manner as the job will require day-to-day correspondence with many internal or external clients.
• Intermediate skills in Microsoft Outlook, Word, and Excel.
• Must be able to read, write, and speak English and the local country language.

Pay

For this position, the expected base pay range is $21.53 – $26.91 hourly. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.