Collection Team Manager

About the role

Oversees and coordinates the activities of a team responsible for pursuing and collecting overdue payments on automobile loan accounts. This role involves managing staff who engage directly with customers to address and resolve delinquent accounts, ensuring that payments are brought up to date efficiently and professionally.

Responsibilities

• Oversees and directs the activities of collection teams, including the implementation of auto dialer strategies to enhance collection efforts.
• Defines work processes, schedules tasks, and optimizes workflow to increase efficiency.
• Assesses accounts flagged for potential repossession and legal action, ensuring compliance with regulatory requirements.
• Provides guidance and support to team members on complex collection cases and suggests effective collection strategies.
• Delivers clear written and verbal instructions to staff.
• Inspects work outputs for precision, tidiness, and adherence to company policies and standards.
• Fosters team cohesion, addresses conflicts, and mediates disputes to maintain a harmonious workplace.
• Evaluates performance reports of subordinates and offers constructive feedback to foster professional growth.
• Ensures adherence to the Collection Standards of Conduct policy and promotes compliance within the team.
• Adheres to all organizational policies and procedures, ensuring a standardized approach across all operations.
• Handles sensitive consumer information, such as Social Security numbers and dates of birth, in accordance with privacy regulations and company guidelines.
• All other duties assigned.

Qualifications

• Experience:
  • Minimum 1 year supervisory experience
  • Minimum 3 years Collections Experience
• Education – requirements and/or certifications:
  • High school diploma/GED
  • Must have reliable transportation and live within a commutable distance to one of the following cities: Houston, TX
• Qualifications Preferred:
  • Knowledge of and Compliant with the Fair Debt Collection Practices Act, local, state and federal collection laws.
  • Skip tracing experience.
• Physical Requirements:
  • Sitting for long periods of time, standing, walking, close vision for computer work, speaking, hearing, lifting, and/or moving up to 10 ls.
  • Reasonable accommodation will be reviewed upon request.