Collections Team Manager

Essential Duties And Responsibilities

• Oversees and directs the activities of collection teams, including the implementation of auto dialer strategies to enhance collection efforts.
• Defines work processes, schedules tasks, and optimizes workflow to increase efficiency.
• Affirms accounts flagged for potential repossession and legal action, ensuring compliance with regulatory requirements.
• Provides guidance and support to team members on complex collection cases and suggests effective collection strategies.
• Delivers clear written and verbal instructions to staff.
• Inspects work outputs for precision, tidiness, and adherence to company policies and standards.
• Fosters team cohesion, addresses conflicts, and mediates disputes to maintain a harmonious workplace.
• Evaluates performance reports of subordinates and offers constructive feedback to foster professional growth.
• Safeguards adherence to the Collection Standards of Conduct policy and promotes compliance within the team.
• Adheres to all organizational policies and procedures, ensuring a standardized approach across all operations.
• Handles sensitive consumer information, such as Social Security numbers and dates of birth, in accordance with privacy regulations and company guidelines.

Qualifications and Competencies

• Minimum 1 year supervisory experience
• Minimum 3 years Collections Experience
• Experience with and compliance with the Fair Debt Collection Practices Act, local, state and federal collection laws.
• Preferred: Skip tracing experience.

Physical Requirements

• Sitting for long periods of time
• Standing
• Walking
• Close vision for computer work
• Speaking
• Hearing
• Lifting up to 10 lbs