Collection Team Manager

About the role

Stellantis Financial Services (SFS) is the captive finance company for one of the world’s leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. The Team Manager oversees and develops a team responsible for pursuing and collecting overdue automobile loan payments, evaluating collection calls, managing written and digital customer responses, and conducting call analysis and system audits. This role ensures that customer interactions are handled professionally, delinquent accounts are resolved efficiently, and all quality, compliance, and process-improvement standards are consistently met across collections and quality control activities.

Responsibilities

• Oversees collection teams, directs daily activities, and applies auto-dialer strategies to strengthen collection performance.
• Defines work processes, organizes tasks, sets schedules, and streamlines workflow to improve operational efficiency.
• Assesses flagged accounts, including those marked for potential repossession or legal action, ensuring full regulatory compliance.
• Provides team guidance, supports staff with complex collection cases, and recommends effective resolution strategies.
• Delivers clear instructions, communicates expectations, and offers precise written and verbal direction to staff.
• Inspects work outputs for accuracy, organization, policy adherence, and alignment with company standards.
• Fosters team cohesion by building collaboration, resolving conflicts, maintaining workplace harmony, and supporting professional development.
• Screens applicants, conducts interviews, makes hiring recommendations, maintains training materials, and ensures confidentiality of sensitive consumer data.
• Performs additional duties as needed to support departmental or organizational objectives.

Qualifications

• Required Experience: Supervisory and leadership experience, minimum 1 year in a supervisory role, 1–2 years in a team lead or leadership capacity, and 2–3 years of related experience. Collections background, minimum 3 years of hands-on collections experience.
• Education: High School Diploma or General Educational Development (GED) equivalent required.
• Additional Requirements: Overtime required on an as-needed basis. Travel 0–10% as required on an as-needed basis. Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX.
• Preferred Qualifications: Demonstrates strong communication through clear verbal and written interactions, effective customer engagement, and the ability to explain simple interest loan calculations. Leads with professionalism by maintaining integrity, confidentiality, ethical collection practices, and sound risk-based decision-making aligned with regulatory requirements, including FDCPA compliance. Applies advanced technical and analytical skills with proficiency in Microsoft Office, skip tracing tools, investigative search methods, and thorough review of written instructions, memos, and correspondence. Excels in problem-solving and performance execution by delivering customer-focused solutions, managing difficult conversations, multitasking effectively, and applying strong critical-thinking abilities to resolve account issues.
• An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.

Physical Demands

The employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment

The noise level in the work environment is usually moderate.

Schedule

This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM–6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.