Manager, Collections
Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology.
About the role
We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive portfolio performance. You'll bring a strong understanding of collections strategies within a regulated environment, a passion for continuous improvement, and the ability to influence stakeholders while leading innovative solutions that enhance customer outcomes and operational efficiency.
Responsibilities
- Monitor portfolio performance, identify trends, risks, and opportunities, and recommend strategies to improve recoveries and customer outcomes.
- Use analytics and business insights to optimize collections strategies across the customer lifecycle.
- Develop reporting, dashboards, forecasts, and business cases to support operational and executive decision-making.
- Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.
- Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams to deliver strategic initiatives.
- Evaluate and implement innovative collections tools, technologies, and digital solutions.
- Support governance, regulatory compliance, and risk management practices across collections operations.
- Manage relationships with third-party collections partners and support vendor performance and strategy.
Requirements
- Bachelor's degree in Business, Finance, Economics, Analytics, or a related field, or equivalent experience.
- 5+ years of progressive experience in collections, credit risk, portfolio management, financial services, or customer operations, including leadership experience.
- Strong knowledge of collections strategies, consumer lending products, and regulatory requirements within a regulated environment.
- Proven ability to use analytics and data-driven insights to improve business performance and customer outcomes.
- Experience leading transformation, process improvement, automation, or digital initiatives.
- Strong stakeholder management, communication, and influencing skills with the ability to work cross-functionally.
- Proficiency with Excel, PowerPoint, Word, and analytics tools such as SQL, SAS, Alteryx, Databricks, Power BI, or Tableau.
- Experience in banking, financial services, telecommunications, or managing third-party collections agencies is considered an asset.
Benefits
- Competitive salary & annual bonus
- Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs
- Discounts: up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and 20% discount on all wireless accessories sold in Rogers stores
- Paid time off for volunteering
- Company matching contributions to charities you support
- Self-driven career development programs (e.g., MyPath program)
- Priority in applying to internal roles of interest
- Homewood employee & family assistance program
- Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
- Low or no-cost fitness membership with access to virtual classes
Company Values
- Commitment to environmental protection
- Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities, and Women