Manager, Collections

About the role

We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive portfolio performance.

Responsibilities

• Monitor portfolio performance, identify trends, risks, and opportunities, and recommend strategies to improve recoveries and customer outcomes.
• Use analytics and business insights to optimize collections strategies across the customer lifecycle.
• Develop reporting, dashboards, forecasts, and business cases to support operational and executive decision-making.
• Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.
• Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams to deliver strategic initiatives.
• Evaluate and implement innovative collections tools, technologies, and digital solutions.
• Support governance, regulatory compliance, and risk management practices across collections operations.
• Manage relationships with third-party collections partners and support vendor performance and strategy.

Requirements

• Bachelor's degree in Business, Finance, Economics, Analytics, or a related field, or equivalent experience.
• 5+ years of progressive experience in collections, credit risk, portfolio management, financial services, or customer operations, including leadership experience.
• Strong knowledge of collections strategies, consumer lending products, and regulatory requirements within a regulated environment.
• Proven ability to use analytics and data-driven insights to improve business performance and customer outcomes.
• Experience leading transformation, process improvement, automation, or digital initiatives.
• Strong stakeholder management, communication, and influencing skills with the ability to work cross-functionally.
• Proficiency with Excel, PowerPoint, Word, and analytics tools such as SQL, SAS, Alteryx, Databricks, Power BI, or Tableau.
• Experience in banking, financial services, telecommunications, or managing third-party collections agencies is considered an asset.

Qualifications

Strong analytical and problem-solving skills, excellent communication and interpersonal abilities, and the ability to work effectively in a team environment.

Skills

• Data analysis and interpretation
• Project management
• Stakeholder engagement
• Process improvement
• Collaboration and teamwork

Benefits

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs
• Discounts: up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities: self-driven career development programs (E.g. MyPath program)
• Rogers First priority in applying to internal roles of interest
• Wellness Programs: Homewood employee & family assistance program, CBT & Virtual therapy sessions, low or no-cost fitness membership with access to virtual classes
• Commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women

Pay

Competitive salary & annual bonus

Schedule

Flexible schedule to accommodate the needs of the role and the team.