Manager, Collections

About Our Client

The organization operates in the professional business platform industry, focusing on supporting legal, accounting, and other client-focused professionals. It addresses the challenge of managing client operations, compliance, and growth by providing purpose-built technology solutions that simplify processes and enhance profitability. Serving over 250,000 professionals across the United States, the organization has demonstrated sustained growth since its founding in 2005.

About the Opportunity

The MANAGER, COLLECTIONS is responsible for overseeing the full collections and accounts receivable lifecycle, including strategy development and daily recovery operations. This role leads a team to maintain low aging and high recovery, ensures adherence to financial controls, and implements AI tools to improve efficiency. The position collaborates cross-functionally to manage account risk and enhances forecasting and cash flow through data analysis.

Responsibilities

• Manage end-to-end collections and accounts receivable processes
• Lead and mentor a team of collections analysts and specialists
• Maintain key performance indicators such as aging and recovery rates
• Oversee core collections operations including balance holds and write-offs
• Analyze delinquency trends to improve operational efficiency
• Act as escalation point for difficult recoveries and coordinate with related departments
• Document collections processes to ensure compliance with financial controls
• Integrate AI tools to automate collections workflows and identify patterns
• Collaborate with multiple departments and participate in risk reviews

Requirements

• Minimum 5 years experience in collections, accounts receivable, fintech, or accounting roles
• Experience leading or mentoring teams
• Knowledge of collections processes, billing platforms, and financial compliance (SOC 1, SOX)
• Strong analytical and problem-solving skills with proficiency in Excel or Google Sheets
• Familiarity with CRM or ERP systems such as Salesforce and Workday
• Effective communication skills for cross-team collaboration
• Practical experience using AI tools to optimize workflows
• Preferred: SaaS, fintech, payments experience, knowledge of processor platforms, and a Bachelor's degree in Finance or Accounting or equivalent

Pay

Annual salary range is $85,000 to $115,000, with variation depending on location and candidate qualifications

Benefits

• Medical, dental, and vision insurance plans including a fully company-paid high deductible health plan
• Competitive compensation with annual bonuses, equity options, and 401(k) or RRSP with company match
• Flexible time off, paid holidays, and parental leave programs
• Wellness stipends, mental health support, and nutrition coaching
• Learning and development programs including leadership and professional growth opportunities
• Community engagement through charitable matching gifts and volunteer programs
• Team-building events, recognition programs, and peer appreciation platforms