Post Board Maintenance Specialist

Responsibilities

• Review and validate post-board data against source documentation.
• Prioritize daily post-board task queues using internal reports and spreadsheets.
• Research loan documentation in the imaging system to validate servicing requests.
• Update the servicing system with approved changes related to borrower, property, mailing address, loan terms, and tax/identity information.
• Document actions taken through required notes and logs to support audit readiness.
• Close tasks accurately and timely, or route/escalate requests when necessary.
• Maintain clear, accurate system notes to support internal audits, regulatory exams, and data governance standards.

Qualifications

• 1-3 years of experience in mortgage servicing, loan boarding, quality review, or loan operations.
• Strong attention to detail and ability to follow documented procedures and decision trees.
• Ability to review and interpret mortgage/servicing documents.
• Proficiency with Excel and comfort working from daily reports and task queues.
• Strong written documentation skills and professional communication.
• Prior experience working in a mortgage servicing platform or document imaging systems.
• Prior quality control, audit support, or exception processing experience preferred.

Physical Demands & Working Conditions

• Ability to communicate effectively through speech and hearing.
• Sit for extended periods of time and occasionally stand and walk.
• Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents.
• Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally.
• Ability to observe details at close range.
• No extreme conditions present in the work environment.

About RoundPoint Mortgage Servicing LLC

RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp., reaffirming its commitment to mortgage servicing as core and essential to its business strategy and future growth. Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage REIT, leveraging its core competencies to manage interest rate and prepayment risks and invest in RMBS and MSR portfolios to deliver attractive risk-adjusted returns to shareholders.