Porter/Concierge

About the role

Phipps Houses is seeking qualified candidates for a hybrid Porter/Concierge position at a new development in Far Rockaway, Queens. This role involves working four days per week as a Porter and one day per week as a Concierge. As the development staffs up, the position may transition to full-time Concierge. Candidates must be flexible and available to assist with coverage for other Concierge staff during lunch breaks or as needed.

Porter – Essential Duties

• Cleans and polishes lighting fixtures, marble surfaces, and trim
• Cleans rooms, hallways, lobbies, rest rooms, corridors, elevators, stairways, laundry room, locker rooms and other work areas
• Sweeps, scrubs, mops, waxes, and polishes floors and stairways
• Dusts furniture and equipment; vacuums carpets
• Polishes metalwork; cleans tiles and saddles
• Washes walls and woodwork
• Washes windows, door panels, and sills
• Empties wastebaskets
• Cleans vacant apartments as required
• Checks compactor, removes full compactor garbage bags and puts out for pick up per schedule; sweeps, mops and disinfects compactor room
• Replenishes bathroom supplies
• Replaces light bulbs
• Cleans garage, basement area and grounds
• Shovels snow and clears walkways in winter
• Transports small equipment or tools between departments
• Performs other duties as assigned or needed

Concierge – Essential Duties

• Maintains a strong professional presence and communicates articulately with residents and guests
• Enters and tracks work orders submitted by residents or staff members into the system
• Maintains proper access and security of the building for residents, employees and guests, including monitoring security camera feeds and in-person entranceways
• Uses strong observational and diagnostic skills to proactively recognize and escalate possible security or building issues to the resident manager in a timely manner
• Properly screens all visitors and announces welcomed visitors via the building's intercom system
• Assists with retrieving packages for tenants from the package room per established protocols
• Ensures the package room is maintained in an orderly manner
• Assists with other duties assigned by management

Qualifications

• One to three months prior Porter or custodial experience and/or training
• Prior Concierge experience in a residential building preferred
• Excellent customer service skills
• Proficient with computers and familiar with Microsoft Outlook
• Prior direct experience in a similar role preferred

Skills

• Team player able to work well with others
• Strong customer service skills and ability to manage tenant relationships professionally and courteously
• Excellent oral communication skills
• Exemplary work ethic and attention to detail with focus on building cost control and efficiency
• Ability to multi-task and manage multiple projects/tasks concurrently
• Ability to take direction from the Superintendent, Facilities Director and Management staff

Requirements

• High School diploma or GED preferred
• Applicants must be authorized to work for any employer in the U.S. (sponsorship not available)