Concierge

About the role

Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities.

Your Focus

• Warmly greet and acknowledge guests, proactively offering assistance
• Provide information about local attractions and events
• Make travel arrangements
• Make dining and other reservations, and obtain tickets for events
• Receive, store, or deliver luggage or mail
• Pick up and deliver items or run errands
• Carry out unusual requests, such as searching for hard-to-find items or services
• Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
• Practice safe work habits and wear protective safety equipment
• Ensure overall guest satisfaction
• Perform other duties as requested by management

Your Background and Skills

• High School diploma or equivalent
• Previous customer service experience required or equivalent training
• Knowledge of the local community, attractions and events

Schedule

• Work schedule varies and may include working on holidays, weekends and alternate shifts

Work Environment

• Requires standing and/or sitting for extended periods, walking, lifting up to 15 pounds