Concierge

Position Summary

Lake City Healthcare and Rehabilitation is seeking a friendly, compassionate, and service-oriented Concierge to join our team. As the first point of contact for Residents, families, and visitors, you will play a key role in creating a warm, welcoming, and positive experience throughout each Resident's stay. This position works closely with Admissions, Nursing, and other departments to ensure smooth transitions and exceptional customer service.

Key Responsibilities

• Partner with the Admissions Department to coordinate new Resident admissions and communicate equipment needs to nursing staff.
• Prepare Resident rooms before admission by ensuring:
• Previous belongings have been removed.
• Terminal cleaning has been completed.
• Beds are made and room equipment, including call bells, lights, and televisions, is functioning properly.
• Assemble and deliver welcome baskets for newly admitted Residents.
• Greet Residents and families upon arrival and escort Residents to their rooms.
• Build positive relationships with Residents and families by providing ongoing support and assistance.
• Respond promptly to call bells and communicate Resident needs to nursing staff when appropriate.
• Address Resident concerns and assist with the facility's grievance process.
• Assist with room transfers, including transitions from short-term rehabilitation to long-term care.
• Complete Concierge follow-up documentation within 48 hours of admission and prior to discharge.
• Provide facility tours during evenings or when Admissions staff are unavailable.
• Prepare and email daily reports to leadership highlighting Resident feedback, concerns, and trends.
• Cook up and distribute discharge gift bags for Residents returning home.
• Monitor and coordinate Resident smoking schedules in accordance with facility policies.
• Attend required staff meetings, in-service education, and Resident Council meetings.
• Perform other duties as assigned by the Administrator.

Qualifications

• A high school diploma or equivalent is preferred.
• Customer service experience is required.
• Previous nursing home, rehabilitation, hospitality, or healthcare experience is preferred.
• Excellent communication and interpersonal skills are essential.
• Compassionate, professional, and dependable are key traits.
• Strong organizational skills with the ability to multitask in a fast-paced environment are necessary.
• Basic computer and email proficiency is required.