Concierge

About the role

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.

Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.

Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

Works harmoniously and professionally with co-workers and supervisors.

Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.

Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.

Stores and retrieves guest luggage and packages.

Responsibilities

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Works harmoniously and professionally with co-workers and supervisors.
• Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
• Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
• Stores and retrieves guest luggage and packages.

Requirements

Previous experience in a luxury environment

Organization skills, operation knowledge and effective communication

Creative and resourceful problem-solving skills

Qualifications

Not specified

Skills

Not specified

Benefits

Complimentary Accommodation at other Four Seasons Hotels and Resorts

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

Complimentary Parking

Schedule & Hours

Full Time (early mornings, days, evenings weekends and holidays.)

Pay

Competitive Salary, wages

Internal

Internal Four Seasons Management Employees outside of the US may qualify for an L1 Visa.

EEOC is The Law

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