Concierge

Responsibilities

• Answer and transfer all incoming calls in a courteous, professional, and welcoming manner, ensuring clear and accurate communication.
• Provide information, direction, and appropriate assistance to residents, staff, guests, and vendors with professionalism and warmth.
• Perform a variety of clerical and administrative duties as assigned to support smooth facility operations.
• Greet and assist potential residents, families, visitors, and vendors, creating a positive and welcoming first impression of the facility.
• Manage both internal and external calls, accurately take messages, and ensure timely communication to appropriate individuals.
• Serve as a central point of contact to coordinate information flow and support day-to-day front-desk operations.
• Maintain a calm, professional presence while handling multiple priorities in a fast-paced environment.

Qualifications

• Current and active CNA license in the state strongly preferred.
• Previous experience in a customer service role required; experience in a healthcare setting strongly preferred.
• Strong customer service orientation with a professional presence, positive attitude, and solution-focused mindset.
• Excellent verbal and written communication skills, including professional phone etiquette.
• Able to communicate effectively with residents, visitors, staff, and individuals at all levels of the organization.
• Able to manage multiple priorities and demands simultaneously in a fast-paced environment.
• Able to interact effectively with individuals of varying personalities and temperaments.
• Strong initiative and problem-solving skills with the ability to address and resolve immediate concerns appropriately.

Benefits

• Tuition reimbursement
• Employee referral bonus
• Health, vision, and dental benefits
• 401(k) with match
• Company-sponsored life insurance
• Employee assistance program (EAP) resources