Concierge

Position Requirements

• Excellent verbal and written communication skills
• Excellent problem-solving skills
• Takes pride and ownership in the position and property
• Ability to listen and react quickly to residents and guests requests in a genuine manner
• Possess amazing interpersonal skills and exceptional guest service abilities
• Be organized, proactive, productive, and self-motivated showing a positive attitude
• Maintain a neat and professionally well-groomed appearance
• Think clearly, quickly, and efficiently and make concise decisions even under pressure

Principal Responsibilities

• Greet and direct residents and visitors with a pleasant attitude
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
• Develop and retain cohesive relationships with residents, vendors, and contractors
• Professional telephone etiquette and message delivery
• Accurately log guest packages, ensure timely delivery, and perform package inventory audits
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
• Absorb and complete all amenities’ requests including local transportation, residents move-ins, dry-cleaning, and package delivery, etc.
• Ability to maintain confidentiality
• Walk the premises to ensure the highest standards are being met
• Perform all other duties as assigned
• Must be able to work flexible schedules including nights, weekends, and holidays