Concierge

Job Responsibilities and Duties

• Deal professionally and courteously on the phone and in person with residents, visitors, staff, and all others.
• Maintain confidentiality and sensitivity.
• Be conscious of our tenants’ safety by monitoring the appropriate safety systems and/or emergency response system.
• Monitor resident, visitor, and staff activity in the reception and lobby areas.
• Ensure that staff is responding in a timely manner to any situation that arises.
• Accurately take messages and pass them on to the relevant person in a timely manner.
• To ensure that urgent matters are drawn to the relevant staff quickly and accurately.
• Ensure security procedures are adhered to in maintaining keys/fobs, and in monitoring the security camera system.
• Must be knowledgeable of the services provided at the facility and be able to advise individuals making inquiries.
• Respond to emergencies including Fire, Weather (Severe & Snow Storms), Power outages, Resident Elopement, 911 Calls following facility procedures.
• Complete miscellaneous duties as assigned in time frame designated. These duties include, but are not limited to, copying, filing, typing, posting and/or distributing flyers, packing brochures, mailing marketing or other materials, updating the marketing database, maintaining office supplies, following a daily to-do list, and attending staff meetings.

Qualifications

• Minimum 1 year receptionist experience with multiline phone system
• High School Diploma or GED
• Strong Customer Service Skills
• Strong Communication Skills
• Strong Problem Solving and Judgment Skills
• Ability to relate to aging population
• Computer skills with basic knowledge of Microsoft Office and Excel applications.
• Pleasant phone manner with effective verbal and listening communication skills.
• Able to read, write, spell, do basic math, speak and understand English.

Physical Requirements

• Must be able to frequently perform tasks such as, but not limited to, those listed below:
• Sit, stand repeatedly during shift to respond to customers, phones, alarms and doors, etc.
• Sits for prolonged periods of time
• See objects within 10 feet to monitor work areas, computer monitors and security cameras.
• Must be able to continuously perform tasks such as, but not limited to, those listed below:
• Move, push, pull and/or lift objects weighing 10 to 25 pounds.
• Use hands and arms for simple grasping, pushing and pulling drawers, wheeled office chair, manipulation of computer keyboard.
• Perform tasks requiring actions of muscles or groups of muscles to walk, stoop, bend, lift, and to carry objects
• Walk and/or sit for prolonged periods of time
• Speak clearly and make self-understood in face-to-face interactions and over the phone and paging systems.
• See objects closely to read directions, instructions, computer screen etc.
• Hear normal sounds and voices with some background noise to receive verbal instructions, answer telephones, communicate with others, etc.

General Notes

• This job description is not intended to be all-inclusive; additional details will be specified by the supervisor.
• The employee will also perform other reasonable business duties as assigned by the supervisor.
• Management reserves the right to change job responsibilities, duties and hours as needs prevail.