Concierge

Responsibilities

• Greet guests with a warm, professional demeanor and provide personalized assistance.
• Anticipate customer needs and proactively offer coffee, ice, newspapers, and other requested amenities.
• Organize and deliver catering orders to aircraft, ensuring accuracy and timeliness.
• Transport pilots and crew to and from nearby hotels and designated locations.
• Communicate fuel order information to appropriate teams for timely execution.
• Maintain clear communication with Customer Service Representatives, Line Operation Specialists, and inbound aircraft via two-way radios.
• Wash and maintain airport vehicles, ensuring cleanliness and operational readiness.
• Clean and maintain hangars, ensuring a safe and organized environment.
• Marshall and chock aircraft, ensuring proper positioning and safety compliance.
• Connect and disconnect Ground Power Units (GPUs) and tow bars.
• Wing walk and assist with aircraft movements to prevent damage and ensure safety.
• Correctly dispose of hazardous waste/materials in accordance with regulations.
• Must be movement area qualified, including driving on taxiways and perimeter roads while maintaining communication with Air Traffic Control (ATC).
• Ensure strict adherence to airport safety protocols, environmental regulations, and FBO standards.
• Maintain a high sense of urgency in responding to customer requests and operational needs.
• Assist with other duties as assigned, contributing to the overall success of the FBO.

Qualifications

• Strong organizational skills with the ability to prioritize tasks efficiently.
• Ability to multi-task and perform under high-pressure conditions.
• Excellent communication skills, both written, in-person, and over the radio.
• Customer service-oriented mindset, with a proactive approach to guest satisfaction.
• Self-motivated and adaptable in a dynamic, fast-changing environment.
• Problem-solving ability with a focus on operational efficiency.
• Commitment to safety, ensuring compliance with airport and FBO regulations.

Skills

• High school diploma required; college degree preferred.
• 2+ years of experience in general aviation or a related field.
• Previous high-level customer service experience is a plus.
• Must possess a valid driver’s license to perform job-related transportation duties.
• Bilingual proficiency preferred (Spanish/English).

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Vacation time
• Sick time
• Holidays
• Paid family caregiver leave
• Mental health and wellness resources
• Life Insurance
• Disability Insurance
• 401(k) with company match
• Tuition assistance
• Additional programs to support Associates and their families