Population Health Clinical IS Analyst (Epic)-Associate (Hybrid)

Responsibilities

• Works with requestors and users to understand and document current workflow with an eye toward proposed future workflows that are optimized for any planned application changes.
• Presents recommended system enhancement opportunities and creative technical solutions for clinic-related scenarios.
• Using analytical evaluation skills, identifies, proposes, builds, and demonstrates prototypes of application configuration options for review and approval by project requestors.
• Performs ongoing maintenance and configuration updates to Epic applications.
• Creates test scripts, timelines, and plans for application and workflow changes.
• Tests clinical information system configuration and processes, including testing across applications or the application configuration of other analysts.
• Collaborates with requestors and users during testing of application changes.
• Provides tier-one support to end-users both remotely and in-person.
• Maintains and resolves incoming tickets.
• Serves as a liaison between users and vendors.
• Coordinates system fixes and changes with software vendors.
• Coordinates the deployment of application changes with the training team and operations.

Qualifications

• Strong written and verbal communication skills
• Critical and analytical thinking proficiencies
• Organizational management skills and ability to multitask
• Basic project management skills
• Bachelor’s degree (or 4 years of comparable experience)
• Epic certification/proficiency in any module preferred