Epic Sr. Analyst - Quality and Population Health

Key Responsibilities

• Design, build, implement, maintain, and enhance Epic clinical and administrative workflows
• Serve as a primary support contact for application users
• Resolve service tickets and implement requested application changes
• Retrieve requested clinical and operational data
• Support junior analysts with troubleshooting and daily operations
• Analyze Epic releases and determine their impact on existing workflows
• Build and maintain clinician workflows and HEDIS quality measures for Medicare Advantage programs
• Configure CMS quality programs, including MIPS, MVP, MACRA, and other government initiatives
• Support electronic clinical quality measures and Promoting Interoperability requirements
• Configure clinical decision support tools, health maintenance rules, and population health workflows
• Support quality reporting, business intelligence, advanced analytics, and data integration
• Manage application testing and document workflows, configurations, and system changes
• Analyze clinical processes and assess the impact of application changes
• Identify and resolve application, reporting, and workflow issues
• Improve clinical workflows, application performance, reporting, and technology adoption
• Partner with clinical stakeholders, technical teams, leadership, trainers, and users
• Collaborate with trainers to develop documentation and training strategies
• Participate in project meetings, operational committees, system launches, and clinical rounding
• Provide leadership with updates regarding projects, risks, and application issues
• Participate in on call rotations and provide support outside normal business hours when required
• Travel to job sites for system launches, conferences, rounding, or leadership meetings
• Maintain regular communication with project and application team members

Required Qualifications

• Bachelor's degree in healthcare information technology, computer science, information systems, healthcare administration, or a related field
• Epic Healthy Planet or Epic Ambulatory certification
• At least three years of relevant experience, preferably within a healthcare organization
• Experience building, implementing, and supporting Epic clinical workflows
• Knowledge of clinical terminology, workflows, user interface optimization, and clinical decision support
• Experience with application testing, workflow documentation, troubleshooting, and production support
• Strong analytical, organizational, communication, and project management skills
• Ability to collaborate effectively with clinical, technical, and operational teams
• Ability to lead, mentor, and train junior team members
• Ability to participate in on call rotations and work outside standard hours when necessary
• Ability to travel when required

Preferred Qualifications

• Epic Kaleidoscope certification and build experience
• Experience with Epic Healthy Planet, population health, and ambulatory workflows
• Experience building HEDIS measures for Medicare Advantage programs
• Knowledge of MIPS, MVP, MACRA, electronic clinical quality measures, and Promoting Interoperability
• Familiarity with Medicare Advantage, ACO, MSSP, and Meaningful Use reporting
• Experience with case management, care management, and wellness program workflows
• Knowledge of health plan operations and external claims data integration
• Experience with healthcare business intelligence, advanced analytics, and data mining
• Experience supporting Epic implementations, upgrades, releases, and production launches