Epic Population Health Application Analyst

Virtual - Arizona | Hybrid (must reside in Arizona)

About the role

The IT Applications Analyst empowers our community through the continuous development, deployment, and support of vendor-proprietary enterprise application software. This role supports clinical, financial, or business systems within a large integrated health system, analyzing existing and proposed vendor-supplied software functionality to ensure alignment with health system workflows. The analyst collaborates with business operations to define system requirements and develop innovative solutions, adhering to HonorHealth’s project and change management methodologies. This position may lead low to moderate complexity projects and participates in an on-call rotation for off-hour support.

Responsibilities

• Troubleshoot low to moderate complexity end-user issues, workflow problems, and enhancement requests for departmental users, medical staff, key stakeholders, management, and leadership.
• Contribute to technical and workflow root cause analysis.
• Analyze business operations to inform design decisions and prioritize system changes.
• Perform in-depth analyses of workflows, data collection, report details, and technical issues related to integrated applications with minimal assistance.
• Design, test, implement, and support files/systems within assigned products and scope with minimal supervision.
• Populate tables and databases for domains with multiple owners, with assistance from vendors and IT staff.
• Collaborate in an integrated approach to eliminate potential negative impacts on customers and patients.
• Maintain application system build and database standards, including updates to master files, profiles, dictionaries, and other databases.
• Assist with recommendations for standardized naming, numbering, and security conventions.
• Demonstrate excellent interpersonal, organizational, and communication skills across all levels of the organization.
• Develop effective working relationships with HonorHealth teams and vendor support personnel.
• Prioritize and manage individual workload with minimal assistance, adjusting priorities based on business needs.
• Travel to any/all HonorHealth and affiliated sites as required.
• Assist with change management, project management, and documentation policies for maintenance, requests, and new initiatives.
• Lead low to moderate complexity projects as assigned, utilizing IT project management tools.
• Follow established change management procedures for testing, documenting, and communicating system changes.
• Perform other duties as assigned, complying with HonorHealth policies, procedures, and Mission, Vision, and Values.

Requirements

• Associate’s degree or 2 years of work-related experience required.
• Degree in Healthcare, Business, Information Systems (IS), Computer Science, or a related field required; Bachelor’s degree preferred.
• 3 years of healthcare, consulting, or IT-related experience demonstrating advanced understanding of tools, workflows, and procedures for deploying and developing application software in healthcare systems required; 5 years preferred.
• Certification for assigned application must be obtained within the designated timeframe per policy required.
• Epic certification (or equivalent) for assigned application preferred.
• Certification or licensure relevant to the clinical, revenue cycle, or business unit supported by the primary application preferred.