Epic Application Analyst – Population Health

About the Role

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency.

The Epic Application Analyst is responsible for advancing the functionality and operational efficiency of Information Systems utilizing their expertise in Epic Applications. This role entails basic to intermediate analysis, design, configuration, and implementation, ensuring integration of technology into effective workflow and process design as well as operational efficiency of assigned Epic applications and integrated technology. The position provides ongoing analysis, consultation, problem-solving, collaboration, and application support to users, while also contributing to related project work and system training.

Responsibilities

• Translates customer requests into Epic and other software application solution specifications.
• Uses PC system development tools to develop and deploy queries, simple applications, moderately complex reports, and other business solutions in Epic and related systems.
• Maintains detailed technical knowledge of assigned applications.
• Assists customers with optimizing their use of Epic applications.
• Participates in after-hours application support via rotating on-call schedule.
• With moderate supervision, sets priorities, understands Epic and other integrated applications, answers technical questions, and performs all assigned tasks.
• Identifies issues and concerns and communicates them to Team Lead and/or Manager as appropriate; develops options and recommendations.
• Provides training, support, and problem resolution to customers.
• Demonstrates strong communication and interpersonal relationship skills in tactical settings.
• Ensures safe care to patients, staff, and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications, including time management, supply management, productivity, and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
• Models Memorial Hermann’s service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues.
• Performs other duties as assigned.

Requirements

• Associates degree, preferred.
• Epic Certification required.
• Two (2) years of equivalent experience in related areas such as healthcare, education, or technology.
• Three (3) years of increasingly responsible experience in a large, corporate systems development and implementation activities in a wide variety of Healthcare Management Information Systems (MIS) or similar experience in system analysis, design, building, testing, and implementation preferred.
• Industry training and increasingly responsible experience with knowledge and skills in a large, complex corporate Information System.
• Previous Epic or other Health Information Systems experience desired.
• Basic working knowledge of Epic or other Electronic Health Record (EHR) application support, development tools, and methodologies.
• Good analytical skills and technical aptitude.
• Good planning and organizational skills.
• Good communication, collaboration, and customer service skills.