Clinical IS Analyst (Epic)-Associate

Responsibilities

• Assists with build, testing, and implementation activities
• Supports patient experience initiatives specific to dental and ambulatory care
• Contributes to projects that improve access, communication, and care coordination
• Supports project coordination efforts for smaller initiatives
• Develops and maintains documentation
• Engages professionally with leadership, faculty, staff, and vendors
• Works with requestors and users to understand and document current workflow
• Presents recommended system enhancement opportunities and creative technical solutions
• Identifies, proposes, builds, and demonstrates prototypes of application configuration options
• Performs ongoing maintenance and configuration updates to Epic applications
• Creates test scripts, timelines, and plans for application and workflow changes
• Participates in requestor and user testing of application changes
• Provides tier-one support to end-users both remotely and in-person
• Maintains and troubleshoots incoming tickets
• Serves as a liaison between users and vendors
• Coordinates system fixes and changes with software vendors
• Coordinates the deployment of application changes with the training team and operations

Qualifications

• Strong written and verbal communication skills
• Critical and analytical thinking proficiencies
• Organizational management skills and ability to multitask
• Basic project management skills
• Bachelor’s degree (4 years of comparable experience may be substituted for a degree)
• Epic certification/proficiency in any module preferred