Clinical IS Analyst Epic (Epic/Cupid)-Associate (Hybrid)

Responsibilities

• Works with requestors and users to understand and document current workflow with an eye toward proposed future workflows.
• Presents recommended system enhancement opportunities and creative technical solutions for clinic-related scenarios.
• Identifies, proposes, builds, and demonstrates prototypes of application configuration options for review and approval by project requestors.
• Maintains and configures Epic applications.
• Creates test scripts, timelines, and plans for application and workflow changes.
• Tests clinical information system configuration and processes, including testing across applications.
• Coordinates and participates in requestor and user testing of application changes.
• Provides tier-one support to end-users both remotely and in-person.
• Monitors, investigates, troubleshoots, and resolves incoming tickets.
• Serves as a liaison between users and vendors.
• Coordinates system fixes and changes with software vendors.
• Coordinates the deployment of application changes with the training team and operations.

Qualifications

• Strong written and verbal communication skills
• Critical and analytical thinking proficiencies
• Organizational management skills and ability to multitask
• Basic project management skills
• Bachelor’s degree (4 years of comparable experience may be substituted for a degree)
• Epic certification/proficiency in any module preferred
• This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48