Police Technology and Equipment Specialist

About the role

This is a highly technical position responsible for specialized computer applications in support of the police department's goals and objectives. The performance of essential functions of the position requires a background closely related to the functional responsibilities of the department combined with the technical dimensions associated with computerized information systems.

Responsibilities

• Works with and assists the IT Department in the planning and organizing of data systems management functions to support the police department's mission utilizing functional literacy and technical expertise.
• Learns the supported computer applications specific to the police department, including understanding their interrelationship and dependencies, working with the IT Department as required.
• Works with vendors to maintain and support designated applications, performs or installs upgrades to equipment as required by vendor, and coordinates implementation and training related to new features as released.
• Identifies and considers both the business and the technical needs of customers to provide quality solutions that meet the user's needs.
• Safeguards and manages technology-related equipment and systems, including Axon body-worn cameras, in-car cameras systems, and evidence management platforms, used in law enforcement activities.
• Maintains necessary records and prepares reports and documentation.
• Manages application projects of simple to moderate complexity, which may include sub-components of larger-scale projects as directed by Management, in coordination with the IT Department.
• Tests, analyzes, and maintains assigned computer applications, such as Axon, Flock, etc. coordinating with vendor support components and the IT Department as needed.
• Oversees a comprehensive inventory of body-worn cameras, in-car video systems, TASERs, signal devices, VR equipment, and related accessories, ensuring all items are accounted for, functional, and ready for deployment.
• Assists in interpreting laws, rules, regulations, policies, and procedures as they affect the organizational mission.
• Reviews monthly footage from body-worn cameras, in-car video systems, and interview recordings, confirming operational integrity and reliability of captured evidence.
• Reviews publicly uploaded evidence to identify and secure sensitive content and mark department-held sensitive evidence as restricted or confidential to uphold privacy and information security.
• Oversees evidence retention schedules and policies, ensuring adherence to established departmental protocols and maintain accurate records.
• Administers and optimizes Axon's auto-tagging features for seamless integration with the department's records management system to maintain accurate and efficient data handling.
• Reviews audit trails for Axon products, maintaining transparency and accountability, and provide technical support for internal investigations related to Axon equipment.
• Assists in managing the department's mobile devices and Axon modem devices, including assignment, configuration, secure data wiping, and coordinating SIM card operations related to Axon products and services in coordination with the IT Department.
• Reviews requests for mobile applications from department personnel, ensuring compliance with security standards and safe integration into the department's systems and makes recommendations to department management and the IT Department.
• Collects, assesses, and secures electronic equipment, such as laptops and cell phones, from departing employees to maintain asset accountability in coordination with the IT Department.
• Validates monthly wireless bills for cost management and provides logistical support in transporting BPD fleet vehicles as needed.
• Serves on the Incident Management Team, providing Axon-related equipment and technical assistance during critical incidents to facilitate efficient response efforts.
• Formulates policies for the department utilizing City requirements and sound research procedures; prepares correspondence and maintains detailed documentation of actions.
• Develops and maintains troubleshooting, solution processes, and procedure documentation to build an enhanced knowledge base.
• Provides individualized training to others using computer-based information retrieval and processing.

Qualifications

• Bachelor's degree from an accredited college or university in Computer Science, Computer Applications, Information Technology, or a field related to the essential duties of the position or function of the department.
• Three (3) years of experience in a computer application or information technology support role.

Skills

• Knowledge of standard office practices and procedures.
• Knowledge and ability to work with various computer software programs, including word processing and spreadsheets; Microsoft Office Suite, Visio, and MS Project preferred.
• Familiarity with Axon products and systems, digital evidence workflows, and law enforcement technology tools.
• Strong knowledge of enterprise networking, including LAN/WAN, wireless technologies, and network security.
• Familiarity with virtualization, cloud services, and enterprise storage systems.
• Knowledge of cyber-security risks, vulnerabilities and mitigation strategies.
• Strong troubleshooting and problem-solving skills with ability to resolve complex IT issues.
• Excellent customer service skills.
• Excellent English oral and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times in a stressful environment.
• Proficient with Microsoft Office Suite and related software.

Benefits

Position is designated as Mission Critical. May require 24/7 availability in support of Mission Critical applications.

Pay

Salary range: $60,000 - $80,000 annually, commensurate with experience.

Schedule

Full-time, 40 hours per week.