Police Services Support Technician I - Police, Operations Command, Southern Patrol (Night Shift)

About the role

This position covers the Northern or Southern front desk handling walk-up customers, answering telephones, and monitoring cameras in the facility and outside the building. This shift is from 2300-0730 (11 pm - 7:30 am).

Responsibilities

• Answering numerous phone lines, transferring calls, taking messages, answering questions from the public.
• Taking TRU's.
• Using the radio to contact officers.
• Maintaining and ordering patrol and office supplies.
• Maintain and order copier and fax machines.
• Communicates announcements as needed over intercom system.
• Greeting visitors when they come into the station, taking reports, finding an officer to sign an ERO, fielding questions.
• Uses the electric door panel to permit authorized personnel access to the secure areas of the facility.
• Monitor and maintaining copier and fax machines.
• Monitor cameras inside and outside of the station.
• Monitor court ordered child custody exchanges.
• Monitor medication drop-off box.
• Accepts and properly distributes packages and mail.
• Receive information from officers and enter data into Microsoft Access Arrest log and Tow log.
• Research calls for service in I-Leads and/or Netviewer.
• Submit recovered property and log chain of custody for non-criminal matters.
• Fills out leave slips for patrol personnel and notifies the appropriate incoming Watch Commander of callouts.
• Serve as backup to building inspections and maintenance in the absence of assigned staff.

Requirements

High School Diploma or GED and one (1) year related experience or equivalent combination of education and experience.

Qualifications

• Customer service skills.
• Ability to keep information confidential.
• Exercise good judgement.
• Ability to multi-task.
• Computer skills/data entry.

Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Benefits

Flexible benefits plan called CountyFlex, medical insurance plans, dental insurance plans, optional life insurance, dependent life insurance, and healthcare and dependent care flexible spending accounts. Employee contributions to these benefits are made on a pre-tax basis.

Group term life insurance: Group term life insurance benefit equal to 2 times annual salary at no cost. Accidental death and dismemberment coverage is included. The County pays the entire cost for this benefit. Employees may purchase additional coverage under the CountyFlex benefits plan.

Paid leave benefits: Annual and Disability Leaves are accrued over 24 pay periods each year. Personal leave is credited on January 1st each year. Use of Annual, Disability and/or Personal Leave requires supervisory approval.

Annual leave: During the first 5 years of employment, employees accrue the equivalent of 13 days per year. From years 6 through 10, the accrual is the equivalent of 16 days per year. From years 11 through 20, the accrual is the equivalent of 19 days per year. From year 21 on, the accrual is the equivalent of 21 days per year. Annual leave may not be used during the first 6 months of employment. A maximum of 40 days may be carried over from one fiscal year to the next.

Disability leave: Employees accrue the equivalent of 1 day per month (12 days per year). There is no maximum accrual. This leave may be used for the disabling illness/injury of the employee, spouse or minor child or for a serious medical condition approved under F.M.L.A. Absences of over 3 days must be substantiated by a physician's certificate.

Personal leave: Employees receive 6 personal leave days each calendar year to be taken during the calendar year. Employees hired after April 30th receive 4 days of personal leave that year; those hired after August 31st receive 2 days; and those hired after November 30th receive no personal leave for that year. Personal leave may not be carried over.

Holidays: Employees are paid for the following holidays: New Year's Day; Martin Luther King Day; President's Day; Good Friday; Memorial Day; Juneteenth; Independence Day; Labor Day; Columbus Day; Veteran's Day; Thanksgiving Day; Friday after Thanksgiving Day; Christmas Day.

Other paid leave: Other paid leave will be granted for approved jury duty, military leave, bereavement leave and official leave. Unpaid leave will be granted in accordance with the Family and Medical Leave Act.

Retirement: Howard County sponsors a defined benefit plan for its employees. Participation in the plan is mandatory. Employees are required to make contributions to the plan, which are taken on a pre-tax basis. Contribution rates are dependent upon the plan in which the employee participates (general plan, or police and fire plan). The County contributes an additional percentage sufficient to ensure that each plan is adequately funded. Complete details are available in the summary plan descriptions which are available in the Office of Human Resources.