Police Records Technician I

About the role

Assist and inform the public on departmental policies and procedures; research, prepare, print, sort and/or file electronic police reports and perform a range of technical tasks relative to assigned area of responsibility.

Responsibilities

Essential functions:

• Prepare initial or supplementary police reports;
• Enter information into a computer via verbal dictation from customer in person or over the telephone;
• Obtain necessary signatures;
• Review and verify data for accuracy and completeness;
• Appropriately disseminate information;
• File, access and retrieve electronically police reports or supplementary documents;
• Process a variety of documents including orders and reports as requested;
• Recognize and maintain the confidentiality of all information received, relayed or distributed;
• Access electronic records of various internal or external agencies and jurisdictions (i.e., FBI, OPM, SS, MVD, etc.) to perform electronic background checks as requested;
• Prepare reports for distribution in person, by facsimile or through the U.S. Postal Service;
• May perform cashiering duties; collect monies for various activities, prepare and issue receipts; respond to a request for a cost quote over the telephone or in person; balance cash register and prepare daily and monthly reports;
• Understand and cite the correct statutes, codes or ordinances;
• Prepare reports for distribution to the appropriate agency;
• Prepare daily and monthly reports;
• Operate a variety of office equipment including, but not limited to, a typewriter, copier, facsimile machine, microfilm machine, cash register or computer;
• Participate in the maintenance of a complex, electronic document filing system;
• May respond to inquiries from Law Enforcement Officers and/or the public over the phone and in person regarding departmental and City policies and procedures; relay messages, provide information or forward calls to appropriate staff member as necessary;
• Based upon the information received, determine if the appropriate action is to; file a report or initiate a referral to an Officer in the field or to another agency;
• May maintain office supplies and inventories; order supplies as needed.

Supplemental functions:

• Perform a variety of general clerical duties including routine typing and filing.
• Perform related duties and responsibilities as required.

Requirements

Education and experience:

• High school diploma or GED;
• Two (2) years of customer service or clerical experience (education directly related may be substituted for experience on a year‑for‑year basis).

Additional requirements:

• Must possess a valid certified typing test issued by a state agency, county agency or an accredited educational institution with a minimum score of twenty‑five (25) net WPM.
• Local typing tests may be taken Monday‑Friday 8 am to 3:30 pm at:
• America's Job Center of ABQ, 501 Mountain Rd NE, Albuquerque, NM 87102
• America's Job Center of Rio Rancho, 4061 Ridge Rock Rd, Rio Rancho, NM 87124