Police Reports Technician I

About the role

This position serves as an entry-level Police Reports Technician I, responsible for classifying and scoring crime data, maintaining electronic and paper reports, and interacting with the public.

Responsibilities

• Applies and interprets FBI Uniform Crime Reporting rules to classify and score crime data.
• Interprets documentation from the National Crime Information System to verify pre-existing records for accuracy and make modifications as needed.
• Maintains electronic and paper crime, arrest, and incident report files in compliance with department policy.
• Checks both electronic and paper documentation for completeness, accuracy, and compliance with legal and other requirements.
• Accesses various local, state, and national law enforcement systems to enter and retrieve information.
• Generates automated notifications to the Department of Justice on state-mandated programs and manages local supporting files.
• Codes and enters data into an automated records management database.
• Retrieves, assembles, and disseminates reports and information from files in an accurate and timely manner from department staff.
• Typing arrest reports, search warrants, and related materials using word processing systems to meet specific deadlines.
• Researches and provides information by phone, in person, and by mail related to crime, arrest, and traffic reports.
• Handles daily cash payments for reports, processes mail requests, and retrieves archived reports.
• Provides customer service support via email, telephone, in person, and mail responses.
• Serves as an Open Records Liaison and handles report redaction.
• Enters accounts receivable checks into Oracle system.
• Performs GCIC entries and maintains accuracy.
• Handles scanning, Teleserve, Coplogic, impounds, and repossessions.
• Certifies reports and maintains records in a mail database.
• Operates office machines including computer, adding machine, copier, and fax machine.
• Establishes and maintains working relationships with co-workers, carriers, and the general public.
• Communicates with officers on reporting requirements.
• Scans and indexes documents for record-keeping purposes.
• Utilizes OMNIXX for data management tasks.
• May perform other duties as assigned.

Qualifications

• Knowledge of law enforcement practices and operations of Uniform Crime Reporting and basic police reports functions.
• Knowledge of police procedures, rules, regulations, and terminology and law enforcement codes as related to assigned functions.
• Knowledge of rules and regulations of the National Crime Information Center (NCIC) and the Georgia Crime Information Center (GCIC) as related to assigned functions.
• Knowledge of filing procedures (alpha and numeric).
• Knowledge of telephone etiquette and procedures.
• Knowledge of modern office methods, practices, and equipment currently in use by department.
• Knowledge of teletype procedures, police terminology, law enforcement codes, and laws applying to the release of information.
• Skills in the operation and retrieval of computer report information and data entry of report information.
• Skills in effectively communicating both verbally and in writing.
• Ability to understand and interpret rules, regulations, and laws related to the police reports function.
• Ability to interpret administrative or operational policies within appropriate guidelines without immediate supervision.
• Ability to exercise independent judgment in the release of confidential records within department and legal guidelines.
• Ability to interact with the public and other City employees both in person and over the telephone in a courteous and tactful manner.
• Ability to maintain diplomacy under stressful situations.
• Ability to follow oral and written instructions.
• Ability to deal discreetly with and maintain the confidentiality of sensitive records and information.

Minimum Qualifications

• High school diploma or general equivalency diploma (GED).
• One (1) year experience in record-keeping or general office work, preferably in a position requiring frequent public contact is required.

Preferred Requirements

• Associate's degree or a two-year equivalent certification/degree in communications or records management.
• Three to five (3-5) years of responsible clerical experience in record-keeping (equivalent professional experience may be considered for substitution for the required degree on an exception basis).