Police Public Service Specialist I- Police Dept.

About the role

The City of Port St. Lucie is an equal opportunity employer. Please note that this is an external job posting intended for non-city employees. If you are a current city employee applying through this posting, your application will not be reviewed with other internal candidates. In order to be considered with internal candidates, please apply on the internal posting by clicking HERE.

Responsibilities

• Keeps the mission, vision and values of the City of Port St. Lucie and Police Department at the forefront of decision making and action;
• Buils strategic and collaborative relationships and interacts with others in a way that builds confidence and trust;
• Provides excellent customer service by taking action to accomplish objectives, maintaining high levels of work and productivity by generating innovative solutions to work situations.
• Attends to the public, both in person and on the phone, relative to the reporting of accidents, alarms, crimes, disturbances, suspicious incidents, illnesses, and a variety of other emergency related issues.
• Evaluates situations and makes decisions as to the caller needs for police assistance of by determining the nature of the incident, location, and jurisdiction, based on Standard Operating Procedures and General Guidelines.
• Operates multiple computer systems, inputting, accessing, and retrieving information.
• Maintains an accurate log of each cancellation and entry, per policy.
• Maintains key logs and history logs, gate code listings, and emergency contact information.
• Responds to requests for information from other agencies, ambulance companies, hospitals, tow wrecker companies, and the general public.
• Safeguards assigned equipment.
• Completes online forms submitted by the public including bicycle registrations, credit card fraud reports, lost property reports.
• Uses OSSI system appropriately to complete reports and issue case numbers to the reporting party.
• Maintains a secure facility by allowing access to appropriate individuals with up-to-date clearance while denying access to unapproved individuals.
• Affords assistance to co-workers and performs other job-related work as required by Manager or designee.

Requirements

• Graduation from an accredited high school or possession of an acceptable equivalency diploma required.
• A minimum of six (6) months of clerical experience required.
• Valid driver’s license and maintenance of clean driving record required with the ability to obtain a valid Florida driver’s license within 30 days from date of hire.
• FCIC/NCIC Certification is required or the ability to obtain it within six (6) months from the date of hire.

Qualifications

• Ability to perform multiple tasks at one time.
• Ability to communicate effectively in writing and orally.
• Ability to understand and execute oral and written instructions.
• Ability to think and react quickly and calmly in stressful and emergency situations.
• Ability to cope with situations firmly, courteously, tactfully, and with respect for others.
• Ability to operate radio receiving and transmitting equipment utilizing proper signals and codes.
• Ability to make arithmetic computations and tabulations accurately and with reasonable speed.
• Ability to access, input and retrieve information from a computer.
• Ability to learn quickly.
• Ability to adhere to prescribed routines.
• Ability to establish and maintain effective working relationships with employees and the public.
• Ability to focus on the positive in every situation.
• Ability to stay centered when challenged.
• Ability to model respect for individuals, teams, and the organization.
• Ability to work under pressure and meet deadlines.
• Ability to follow through with assigned tasks.
• Skill in the operation of a computer and related equipment.
• Skill in typing accurately forty-five (45) words per minute.
• Knowledge of the Department and City's policies, procedures, and practices.

Skills

• Ability to perform multiple tasks at one time.
• Ability to communicate effectively in writing and orally.
• Ability to understand and execute oral and written instructions.
• Ability to think and react quickly and calmly in stressful and emergency situations.
• Ability to cope with situations firmly, courteously, tactfully, and with respect for others.
• Ability to operate radio receiving and transmitting equipment utilizing proper signals and codes.
• Ability to make arithmetic computations and tabulations accurately and with reasonable speed.
• Ability to access, input and retrieve information from a computer.
• Ability to learn quickly.
• Ability to adhere to prescribed routines.
• Ability to establish and maintain effective working relationships with employees and the public.
• Ability to focus on the positive in every situation.
• Ability to stay centered when challenged.
• Ability to model respect for individuals, teams, and the organization.
• Ability to work under pressure and meet deadlines.
• Ability to follow through with assigned tasks.
• Skill in the operation of a computer and related equipment.
• Skill in typing accurately forty-five (45) words per minute.
• Knowledge of the Department and City's policies, procedures, and practices.

Benefits

Not specified.

Pay

Commensurate with experience.

Schedule

Varies.

Equal Opportunity Employer

The City of Port St. Lucie is an equal opportunity employer.