Police Investigation Tech

Department: Charlotte-Mecklenburg Police Department. Salary: $25.00 – $30.34 per hour, commensurate with experience.

About the role

The Police Investigation Technician position is primarily responsible for answering police telephone inquiries, gathering information from victims and witnesses, completing appropriate reports and supplements, entering reports into the Records Management System, and conducting background research on cases. This position will work in one of the thirteen patrol division locations for the Charlotte-Mecklenburg Police Department.

Responsibilities

• Provide a professional and courteous level of customer service to internal and external customers.
• Answer incoming phone calls to the division office and retrieve voicemail messages.
• Notify officers and supervisors of voicemail messages via email.
• Handle miscellaneous phone calls and walk-in requests from citizens, including providing copies of records, reports and crash reports by fax, email, or hard copy.
• Direct citizens to the appropriate court offices, city offices, or other resources as needed.
• Advise citizens on police procedures or policies for the City of Charlotte.
• Order office supplies from external vendors.
• Maintain an inventory list of office supplies and make them available to officers and supervisors within the division.
• Receive, copy, and file subpoenas electronically and within appropriate folders.
• Audit all outgoing subpoenas to ensure accuracy and consistency prior to submission to the Court Liaison.
• Use Microsoft Excel to log outgoing subpoena information alphabetically by officer name, code number, CR number, date, and court date.
• Receive, audit, and distribute ride-along requests by ensuring the entire process is completed.
• Maintain important records, books, manuals, logs and OSHA records.
• Manage a daily chart to track the number of reports, phone calls answered, and walk-in visits.
• Serve in an administrative support role to employees and supervisors.
• Perform other duties as assigned.

Requirements

• High School Graduate
• U.S. Citizenship

Knowledge, skills, and abilities

• Ability to deliver clear & concise communication
• Ability to prioritize and multi-task
• Ability to research, compile, and prepare report manuals, electronic correspondence, and other information required by management or governmental agencies
• Knowledge of principles for assessing & processing customer needs, quality standards for services, and customer satisfaction evaluation
• Knowledge of administrative/clerical procedures
• Knowledge of various computer systems such as: Microsoft Office, MUNIS, and call reporting technology
• Knowledge of general office procedures and administrative terminology
• Problem-solving skills

Physical requirements

Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking for extended periods of time. Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks. Ability to see, hear, and communicate information effectively.

Sensory requirements

Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, tabulating data. Ability to operate in an environment with frequent interruptions from people and/or noises, which in return could result in some level of stress, fatigue, or strain. Comprehend written information in work-related documents. Ability to hear, understand, and distinguish speech.

Working conditions

Work is performed in an indoor office environment with moderate exposure to atmospheric conditions, moderate exposure to environmental conditions, and frequent exposure to computer screens, files and phone.